Guest Service Officer

8 hours ago


Canberra, ACT, Australia Hyatt Full time
About Hyatt Hotel Canberra

Located in the heart of Canberra, our hotel offers a unique blend of heritage and modernity. With 252 rooms and suites, our hotel provides a tranquil escape within a historic setting.

What We Offer
  • Complimentary and discounted accommodation at Hyatt properties worldwide
  • Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets
  • Training and development opportunities with over 2000 online learning modules to support your career development
  • Above award wages
  • Access to our employee assistance program
  • A diverse and inclusive team passionate about their work
About the Role

We are seeking a passionate and customer-focused Guest Service Officer to join our front office department. As a key member of our team, you will create a welcoming experience for our guests through exceptional service. Your responsibilities will include handling guest calls and enquiries, greeting and assisting with check-in and check-out, and resolving service-related concerns.

Key Responsibilities
  • Ensure smooth and efficient operation of the Front Office on a day-to-day basis
  • Handle internal and external phone calls, relaying messages with proficiency
  • Operate and control the telephone switchboard
  • Handle guest enquiries and requests, with a thorough knowledge of Canberra and its surrounding areas
  • Receive Room Service orders and promptly relay them to the Room Service Kitchen and team
  • Efficiently process guest arrival and departures, through smooth check-in and check-out experiences


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