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Guest Service Ambassador

2 months ago

Canberra, ACT, Australia Hyatt Corporation Full time
{"title": "Guest Service Officer", "description": "

About the Role

At Hyatt, we care for people so they can be their best. As a Guest Service Officer, you will be part of a team that provides exceptional service to our guests. Your role will involve greeting guests in a friendly and hospitable manner, handling check-ins and check-outs, and providing information about the hotel and its amenities.

Key Responsibilities

  • Provide exceptional service to guests, responding to their needs and resolving any issues that may arise.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Provide information about the hotel, its amenities, and the surrounding area.
  • Respond to guest calls and requests, employing problem resolution strategies and service recovery techniques.

Requirements

  • Good computer skills and ability to work with hotel software.
  • Positive attitude and ability to work under pressure.
  • Diploma or certificate in Hospitality or Tourism Management is desirable.

About Hyatt

Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.

Our Values

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

", "lang_code": "en-US"}