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Customer Administrator

3 months ago

Melbourne, Victoria, Australia Siemens Healthineers Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.

For everyone. Everywhere.


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting?

Then come and join our Invitro Diagnostics team as a Customer Administrator (Order Management Deliver Operator). Our full-time position is based in Hawthorn East, Victoria and reports to the Finance Manager.

Your tasks and responsibilities:

  • Manage enquiries and orders inbox as a team, including incoming customer phone calls.
  • Process customer orders in SAP or Esker and liaise with relevant customer contacts to ensure pricing, batch requirements, delivery schedules and product availability are aligned to expectations.
  • Follow up on incorrect or missing deliveries. Log issue and follow through to completion or credit.
  • Review and issue customer specific backorders on weekly basis.
  • Liaise with demand planning team, logistic partners, account and product managers to ensure optimised customer experience and efficient order processing.
  • Follow up of Debtor queries and invoice disputes.

Your qualifications and experience:

  • SAP Order processing (SD module)
  • Sound knowledge of MS Office (Outlook, Teams, Excel, Word)
  • Experience with domestic logistics processing (preferable with 3PL partners)
  • Strong Analytical and problemsolving skills
  • Experience in a Customer Administration for Pharmaceutical, Healthcare or Food Industry would be highly regarded but not essential
  • Team oriented and excellent communication skills
  • Ability to prioritise tasks in fast paced environment
You must be able to provide evidence of your eligibility to work in Australia.

Our global team:


We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.


Our culture:


We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer.

Applications close

To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization:
Siemens Healthineers

Company:
Siemens Healthcare Pty. Ltd.

Experience Level:
Experienced Professional

Full / Part time:
Full-time