Customer Experience Administrator
2 weeks ago
We are seeking a highly organized and detail-oriented individual to join our Customer Experience team as a Base Administrator. This is a critical role that will support our Manager, Cabin Crew and Cabin Crew Leadership Team in ensuring the efficient implementation of administrative processes across our ports in Melbourne Tullamarine, Avalon, and Adelaide.
Key Responsibilities- Act as a key point of contact and respond to a broad range of queries in a timely manner for our VIC and SA bases.
- Communicate crew performance and operational concerns to relevant stakeholders as required.
- Provide administrative support to our Cabin Crew leaders (Crew Performance Managers).
- Act as a critical representative of our Customer Experience team by building positive working relationships with key stakeholders.
- Assist with and become a key point of contact for transactional cabin crew queries.
- Verify expense claims and invoices.
- Provide advice and resolution on payroll-related issues and act as the first point of contact in resolving payroll queries with our payroll team.
- Follow up and approve requests for various entitlements or benefits for our Cabin Crew as per our team's individual EBA's.
- Provide general administrative support as required, including uniforms, ASICs, car park passes, maintenance of base administration guides, and general office supplies.
- Proactively identify ways to improve processes and better support our Cabin Crew.
- Assist with the Onboarding process where required.
- Ensure operational manuals are distributed in a timely manner.
- Proven experience in a key Administrator role that demonstrates a combination of admin/organisation and management of multiple stakeholders.
- Exposure/understanding of payroll processes (desired).
- Excellent verbal and written communication skills.
- High-level computer literacy and knowledge of Microsoft Office suite programs.
- High-level attention to detail and ability to work on multiple tasks with competing deadlines.
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively, the Jetstar Group offers more than 5,000 flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321, and Boeing 787-8.
Jetstar's mission is to offer all-day, every-day low fares to enable more people to fly to more places, more often.
We are an equal opportunity employer, and we encourage diversity, support charities, and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.
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