Manager, Jetstar Operations Control Centre

2 weeks ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Collingwood Head Office Location

  • Access to a range of employee benefits, including our staff travel program


If you've ever thought about a career in aviation - now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history.

Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

The Opportunity

Jetstar's Operations Delivery team are nothing less than the nerve centre of our airline.

All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft, team members and passengers.


Following an exciting internal promotion, we are seeking an experienced, motivated and people-focused Manager, JOCC Operations, who will manage the daily activities of the JOCC (Jetstar Operations Control Centre) and drive enhanced operational efficiency and effectiveness.


Reporting to our Head of Operations Delivery, this role will negotiate and influence across operational stakeholder groups, whilst coaching and developing operational teams to achieve optimal operational outcomes in a time-pressured environment, while maintaining a focus on Jetstar's commercial objectives.


Key areas of focus include airline network on time performance, customer disruption management, crisis management assessments, delay handling and customer service failure planning.


Core responsibilities will include:

  • Leading a high performing team and managing the daily activities of the JOCC to drive enhanced operational efficiency and effectiveness; balance the competing needs of other departments and internal and external stakeholders.
  • Providing daily functional and technical leadership to the JOCC and tactical response / escalation as needed.
  • Managing and guiding the development and capability of the operational planning function of the JOCC.
  • Identifying and implementing decisions regarding operational improvements and risk management.
  • Managing the flow of all critical information within the network to ensure all relevant stakeholders are informed to make the best possible decisions, and that appropriate stakeholders at all levels are kept up to date with operational developments
  • Acting as the primary liaison for advising Qantas Group & Jetstar corporate communications and management on specific operational and customer disruptions.
  • Implementing work practices, processes and systems geared to improving the JOCC's capability to deliver consistent network operational performance.
  • Driving improved capability and competency of JOCC team members through supportive coaching and development.


This position will also play a key part in managing the flow of critical and relevant information, ensuring that it is communicated both internally and externally, and vertically within Jetstar in an effective and timely manner.

To be considered for this role, ideally you will have:

  • Strong experience leading an operational team and delivering outcomes within a highly regulated, safety sensitive operational environment.
  • Welldeveloped customer, commercial and financial acumen.
  • Demonstrated ability to think tactically, problem solve and implement operational and customer recovery plans in a time pressure environment.
  • Experience in implementing and driving operational efficiencies.
  • Strong collaboration and consultation skills and able to interact with all levels of an organisation.
  • Demonstrated experience managing team performance.
  • Minimum 5 years experience in an Operational / Operations Management environment.
  • Tertiary qualified with a bachelor's degree in a relatable discipline or equivalent relevant career experience.
What's in it for you

  • Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
  • Access to a range of salary packaging and leave benefits.
  • As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
  • Structured programs and resources to support your health and wellbeing and development.
  • Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.
About Jetstar


The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.

Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 c

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