Turnaround Manager

2 weeks ago

Melbourne, Victoria, Australia Jetstar Full time
  • Exciting newly created, multiple roles available
  • Melbourne Airport Location
  • Access to a range of employee benefits, including our world-class staff travel program
  • Rotating Shift work

If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

The Opportunity

Jetstar's Airport Services team play a pivotal role in supporting the operational excellence of our passionate frontline/airport Customer Service team. As part of the investment in our future, we are pleased to now be seeking newly created opportunities in the role of Turnaround Manager.

In this role, you will be responsible for supporting our Melbourne Airport Leadership team to ensure every day of our operation continues to run smoothly, including oversight and management of the airport's operational performance, leading by example and ensuring our teams continue to provide an extremely high standard of customer service.

Key Responsibilities Include:

  • Proactively identify and manage operational issues, mitigating any impacts to our customers and operations.
  • Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
  • Supporting the management of domestic and/or international operational performance
  • Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
  • Supporting the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
  • Coordinate operational turnaround requirements ensuring activities occur inline within our Precision timing Schedule.
  • Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
  • Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
  • Continuously developing and the ongoing performance management of all relevant team members
  • Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies

We are seeking an individual with a passion for providing a premium service to our employees and passengers alike; somebody who thrives working with a large number of stakeholders, some of which you may see on a daily basis, and some you may work with remotely. Most importantly, are seeking somebody who loves to work hard, loves the hustle and bustle of an airport environment, is passionate about the customer experience and will love their job, our people and our company as much as we do

Ideally we are seeking:

  • Strong frontline experience with a well developed knowledge of airport operations
  • Exposure to front-line team management
  • Strong customer service orientation with emphasis on service excellence and on time performance
  • Strong coordination background and experience in managing conflicting and dynamic priorities
  • Ability to manage conflicting priorities while maintaining a strong service culture.
  • The ability to drive results for quality outcomes in a timely manner
  • Exposure to managing and understanding teams in a shift/rostered work environment
  • A collaborative approach with the ability to engage and influence relevant stakeholders
  • Proven influencing skills in driving customer service and operational initiatives.
  • Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
  • A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar.

What's in it for you

  • Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
  • Access to a range of salary packaging and leave benefits.
  • As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
  • Structured programs and resources to support your health and wellbeing and development.
  • Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.

Applications close: Sunday 27 August 2023

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

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