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First Response Case Worker

3 months ago

Spring Hill, Queensland, Australia The Salvation Army Full time
Start your career with The Salvation Army today

  • We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
  • ABOUT US
  • The Salvation Army is a Christian movement and one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters


The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness.

We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

About the role


We are seeking a values driveThe First Response Team provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland.

The position works effectively with other members of the team in Brisbane City and across South East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.

The individuals and/or families at risk, or experiencing homelessness, are provided an initial assessment, appropriate referral, with development and implementation of person led case plans that achieve set outcomes.

This support is achieved through person-centred case management incorporating resilience, trauma informed and strengths-based practices.

You will successfully

  • Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities
  • Responding to Walk ins on site and providing assessment and referral as appropriate
  • Establishing relationships with individuals who access the service, that encourage selfdetermination and participation
  • Providing case management support to individuals in accordance with TSA case management models and standards of practice
  • Ongoing assessment of the individuals' presenting issues, vulnerabilities and needs from initial intake to exit
You will have

  • Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
  • Relevant experience in a social service environment including in client assessment and case management.
  • Previous experience providing case management type support over the phone preferred.
  • QLD Working with Children Check
  • Driver's Licence
  • First Aid Certificate
This is a Part-time (22.5hrs per week), Max-term (6 month contract) located in Spring Hill, QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Level 2 Award.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
  • Flexible working conditions
  • Health, fitness and financial discounts / benefits
  • Paid parental leave 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
  • Purpose driven career which has positive social and sustainable outcomes


 Employee Assistance Program
  • Independent confidential counselling service;
  • Opportunity for career development;
  • An inclusive culture of dedicated, passionate and professional team members
  • Positively supporting and impacting the lives of others through your career contribution
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
  • We value Integrity, Compassion, Respect, Diversity, and Collaboration_