Customer Succes Team Leader, X15ventures

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Let's introduce ourselves- We're x15ventures - a dynamic venture-scaler, powered by CommBank.- What's a venture-scaler you might ask? Well for us, it means we're not your typical VC fund - we have the mandate to build, acquire and invest-in early-stage digital endeavours that can scale through CommBank's assets.

We actively support experienced entrepreneurs, providing guidance and access to our customer base and distribution networks.- Together, we're building the next generation of solutions for 15 million CommBank customers and pioneering new ways of working as we go.

It's a cross section of limitless opportunity, and huge unknowns. Your hands will get dirty, and every day will be nothing like the last. If this excites you, you're in the right place.
If you want to be a part of one of the first and fastest growing customer-driven start-ups, we want to hear from you

Where do you fit in?


We are seeking a Customer Success Team Leader to join on of our growing ventures and support our customers ensuring we deliver an exceptional customer experience.

The Customer Success Team is pivotal to this business as we are responsible for ensuring the success of our customers' journeys.


What you'll do day-to-day:

  • Manage a team of Customer Success Coordinators, including, but not limited to coaching, developing and reviewing.
  • Liaise with relevant stakeholders as required to ensure our platform is a comprehensive onestop shop for customers.
  • Conduct Operational data analysis and reporting
  • Monitor teams operational performance ensuring SLAs and productivity are met and plans are in place to drive continuous improvement.
  • Complaints escalation and resolution
  • Working to improve processes and procedures to support an innovative and evolving product and business.
What you'll need to be successful in this role:

  • Proven experience managing a team with key focus on customer satisfaction and advocacy.
  • A commitment to providing exceptional customer service and building and embedding a customer centric team culture.
  • Proven experience leading in a taskdriven, deadlinedriven environment, managing multiple competing priorities.
  • Prioritisation and planning skills to manage work volume and resources appropriately.
  • Team management skills ideally within financial services, lending or exposure to the home buying journey and across but phone and written customer enquiries.
  • Data Driven approach to work and ability to draw out insights and influence decision making.
  • Exceptional team player, collaborator with a desire to join a high performance and passionate team
  • A desire to think outside the box and get creative when it comes to building customer solutions.Sidekick
  • We're aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 02/02/2023

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