Service Desk Analyst, X15ventures

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Let's introduce ourselves
We're x15ventures - a dynamic venture-scaler, powered by CommBank.


What's a venture-scaler you might ask? Well for us, it means we're not your typical VC fund - we have the mandate to build, acquire and invest-in early-stage digital endeavours that can scale through CommBank's assets.

We actively support experienced entrepreneurs, providing guidance and access to our customer base and distribution networks.


Together, we're building the next generation of solutions for 15 million CommBank customers and pioneering new ways of working as we go.

It's a cross section of limitless opportunity, and huge unknowns. Your hands will get dirty, and every day will be nothing like the last. If this excites you, you're in the right place.

The Opportunity


x15 is looking for an
experienced Service Desk Analyst who is ready to join a dynamic team supporting x15 and Venture staff.

The x15 Service Desk is not your traditional boring old helpdesk, we pride ourselves on doing things a little different.

You will have the opportunity to deliver innovative solutions, get hands on with cutting edge technology and work with amazing people.


Do work that matters**- Keep our customers happy - the latest tech always comes with the latest problems, embrace and smile

  • Be on point for all level 1/2 support issues across multiple teams
  • Own and support all aspects of M365, its core to our business and we are always pushing the boundaries
  • Continually deploy and refine processes to keep increasing our level of automation
  • Work closely with customers & vendors to troubleshoot and resolve incidents and service requests.
  • Schedule and implement change requests.
  • Manage x15's laptop fleet in close partnership with our hardware vendors

We are interested to hear from people who have experience in the majority of the below, and a strong desire to master the rest:

  • Excellent communication and presentation skills.
  • Strong background in a customer serviceoriented role.
  • Extensive experience supporting Microsoft M365 environments (Azure AD, Exchange, Teams, OneDrive, SharePoint, Office, Power Platform Etc).
  • Experience in Microsoft Endpoint Manager, Intune & Autopilot
  • Knowledge of JAMF and Apple business manager
  • Strong background in supporting end user hardware (including both macOS and Windows devices).
  • Scripting and automation skills including but not limited to PowerShell, Python and Power Platform
  • Experience with Atlassian Cloud suite (ideally including Jira ServiceDesk)
  • Experience with Git/Github and proven documentation skills

Why x15ventures?

  • We offer flexible work options to support your wellbeing in the role
  • The opportunity to grow and evolve an exciting purpose driven venture and have a positive impact on customers and the wider community
  • We believe family comes first and pay generous equal parental leave understanding there's more to life than work
  • We celebrate an authentic team culture and promote collaboration and innovation
  • You can choose your own adventure, with amazing development and career progression programs to help you grow
  • We support hybrid working and have a beautiful bases at South Eveleigh a brand new stateoftheart precinct that is part of Sydney's wider technology community, as well as Melbourne and Brisbane.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 29/03/2023

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