Team Leader Customer Engagement

2 weeks ago

Sydney, New South Wales, Australia CommBank Full time

See yourself in our team

At CommSec, we provide our customers with easy-to-use investment tools and resources to put them in control of their investment decisions. As Australia's leading online retail stockbroker, we offer convenient services and take care of our personal and institutional online trading and premium personal private banking customers.

The Customer Engagement Team are the first point of contact for our CommSec customers. We build trust and confidence that translates to customer advocacy and makes CommSec the best choice for investors. We strive to provide a great customer experience with every interaction.

Do work that matters

As a Team Manager in the Commsec Contact Centre you will:

  • Be responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.
  • Successful delivery of quality service to customers and business partners (internal & external)
  • Coach your team to ensure they are able to meet and exceed their performance targets
  • Continual review and improve business practices and processes
  • Day to day responsibility for meeting business objectives across a range of Key Performance Indicators
  • Work with your Contact Centre Manager, Executive Manager, peers and people to lead a contact centre focussed on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiatives

We're interested in hearing from people with:

  • Experience in managing and coaching people preferred
  • Ability to think creatively and to problem solve, develop solutions and share outcomes
  • Ability to cope in a high pressure environment
  • Understanding of traditional Contact Centre metrics
  • Ability to think analytically and use data and insights to make decisions
  • Demonstrated ability to achieve deadlines and prioritise effectively

This is an outstanding opportunity to continue to build your brand and your career in a growing and successful business.

If this sounds like you apply now

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 15/06/2024

  • Supermarket Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Team Leader Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Team Leader Customer Engagement Commonwealth Bank of Australia Sydney, Australia Team Leader Customer Engagement Commonwealth Bank of Australia Sydney, Australia Posted 4 days ago Permanent Competitive Team Leader Customer Engagement See yourself in our teamAt CommSec, we provide our customers with easy-to-use investment tools and resources to put them...

  • Manager Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Team Leader Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    See yourself in our teamAt CommSec, we provide our customers with easy-to-use investment tools and resources to put them in control of their investment decisions. As Australia's leading online retail stockbroker, we offer convenient services and take care of our personal and institutional online trading and premium personal private banking customers.The...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Manager, Aboriginal Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia W.L. Gore & Associates Full time

    About the Role: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners.You are dedicated to continuous improvement and experienced in using data to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia OneStop Full time

    Why choose OneStop?Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology.Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants with the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    Seeking a caring nurturing team leader to grow and develop their team- free gym and pool and hybrid role - inbound customer service - no selling Make a difference, make improvments and have autonomy to implement changesA national provider of home loans and house hold name and market leader is seeking and experienced inbound call centre team leader who has...

  • Team Leader Revenue

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader Revenue Management. Multiple roles. 2 year contract with view to Ongoing. Locations are flexible across NSW with hybrid working. Landing location is Parramatta.**Do you have accounting and reporting experience and are looking to manage a small diverse team?If so, an exciting opportunity has arisen for experienced Team Leaders to join the...

  • Customer Care Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia GN Group Full time

    GN Hearing Australia is currently experiencing an exciting period of growth. As a result, we are now seeking an experienced Customer Care Team Leader to join us in a newly created role.As Customer Care Team Leader you will play a pivotal role in ensuring GN provides a first-class customer experience by coaching and developing a team of 8 customer care...

  • Warehouse Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -North & Central Region Full time

    About usNSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Lotus People Full time

    Are you a leader with a passion for customer service and operational excellence?Join a thriving financial services company and grow with the businessEnjoy 1 day WFH and lead alongside an incredible customer service managerLotus People are collaborating with a reputable financial services company to hire a skilled Team Leader. Known for their outstanding...

  • Customer Engagement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Scaled Agile Inc Full time

    Company DescriptionScaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe's proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency...

  • Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia Johnson & Johnson Full time

    Join the #1 Pharmaceutical Company A rewarding and exciting opportunity to shape Janssen's customer engagement strategy Work cross functionally with a unique mix of technical and commercial lensWe are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Making a real difference drives us to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Permanent role:- Sydney CBD location:- Financial Services Sector:- Previous experience as a Team Leader/Manager required:- $80K + Super:- Start date ASAP:- This role will require criminal history checks:- Hybrid workingAbout the role:We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Call Centre & Customer Service Team Leader Sydney Contract or Temp 7/3/202- Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia GFG-Alliance Full time

    Join a three-shift steel distributor as a key member of the operations leadership team. As a driven team leader, you will be responsible for high volume, time sensitive picking, packing and loading of orders, driving efficiencies, and achieve collective and individual goals. Providing strong leadership, safety and operational management skills. You will be...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...