Customer Service Co-ordinator, Home-in, X15ventures

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Who are we?
We're
Home-in and we are on a mission to simplify the experience of buying property.

While buying property is exciting, it can also be time-consuming, complex and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent. and that's just the beginning What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?

Enter
Home-in.

We provide you with a central hub featuring everything you need to buy a property so that you can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.

What's more, Home-in is proudly part of x15ventures

Home-in is a business operating within CBA's x15ventures. x15ventures is committed to shaking up the financial services landscape by delivering customers new products and services that they truly need. By combining the best of enterprise and start-up, x15ventures leverages CommBank's strength, security standards, customer base and brand to deliver ground breaking stand-alone digital businesses.

If you want to be a part of one of the fastest growing customer-driven start-ups, we want to hear from you

Where do you fit in?
We are seeking an Customer Success Coordinator to join Home-in to support our customers through their home-buying journey. The Operations and Customer Success Team is pivotal to our business as we are responsible for ensuring the success of each and every one of our customers' property journeys

What you'll do day-to-day:

  • Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
  • Liaise with our lawyer partners and lenders as required to ensure our platform is a comprehensive onestop shop for customers.
  • Manage our support inbox
  • You will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.
  • Process all tasks and support requests within agreed turnaround times.
  • Ensure consistent accuracy in a high volume and deadlinedriven environment.
  • Stay uptodate on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate.

What you'll need to be successful in this role:

  • Experience in customer service, administration or operational support
  • A commitment to providing exceptional customer service every time.
  • Proven experience working in a taskdriven, deadlinedriven environment, managing multiple competing priorities.
  • Prioritisation and planning skills to manage work volume appropriately.
  • Exceptional team player and desire to join a winning team
  • Passionate about making the home buying process simpler for our customers.

Other things to keep in mind

  • Please note that we are a national business, based in Sydney.
  • We work out of CBA's brand new office in South Eveleigh but also support remote working for part of the week.
  • Our authentic team culture promotes collaboration and innovation
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Advertising End Date: 29/06/2023

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