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Service Desk Analyst
3 months ago
Location:
Sydney - New South Wales
WorkType:
Full Time
Salary:
Service Desk Analyst
- Fulltime position
- Education sector
- Supportive and dynamic environment
Our client is a renowned independent school located in Sydney, committed to providing a diverse, co-educational P-12 learning environment with a strong focus on innovative, flexible, and research-based teaching practices.
About the Role:
Join our clients dynamic team and take on a rewarding role as an IT Support Specialist.
This position provides a unique opportunity for an aspiring and innovative IT professional to collaborate with a diverse team of dedicated professionals.
As a key member of the Digital Services team, you will report to the Service Desk Manager and play a crucial role in providing exemplary service to students, staff, and parents.
Your responsibilities will involve assisting in the day-to-day coordination, management, and resolution of service desk tickets across all campuses.Key Responsibilities:
- Provide exemplary support to students, staff, and parents.
- Collaborate with the Digital Services team in managing and resolving service desk tickets.
- Ensure efficient coordination of IT services across multiple campuses.
- Troubleshoot and resolve technical issues related to Microsoft Windows, Apple macOS, iOS, and other platforms.
- Support Mobile Device Management (MDM) platform.
- Handle Audio/Visual equipment support.
- Utilize advanced troubleshooting skills for technical issues.
- Administer basic Active Directory tasks.
- Configure and troubleshoot PCs, laptops, iPhones, Android Phones, and iPads.
- Utilize ticketing software to manage and track service requests.
Skills & Experience:
- A minimum of 2 years' experience in a similar role.
- Excellent communication skills, both oral and written, with strong interpersonal abilities.
- Proficiency in Microsoft Windows, Apple macOS, and iOS support.
- Experience with Mobile Device Management (MDM) platforms.
- Familiarity with Audio/Visual equipment.
- Advanced troubleshooting skills.
- Proficiency in ticketing software.
- Basic Active Directory administration skills.
- Extensive PC configuration and troubleshooting experience.
- Excellent technical knowledge of iPhones, Android Phones, and iPads.
- Relevant certifications, such as ITIL or Apple Certified Technician, are desirable.
If you are a motivated IT professional with a passion for providing exceptional service and have the required skills and experience, we encourage you to apply.
Reference Number:
DS-220534
Profession:
Information Technology
Date Posted: 14-Nov-2023
