Service Desk Support Specialist

2 months ago

Sydney, New South Wales, Australia Interactive Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Interactive. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers across Australia.

Key Responsibilities
  • Technical Support: Provide Level 1 technical support to customers, resolving issues and fulfilling service requests in a timely and efficient manner.
  • Incident Management: Create and resolve incident tickets, performing thorough investigations, diagnostics, and troubleshooting to resolve customer issues.
  • Service Request Fulfillment: Fulfill service requests for customers and end-users, ensuring timely and accurate completion of tasks.
  • Task Management: Effectively manage tasks, ticket queues, and priorities to meet deadlines and customer expectations.
  • Collaboration and Escalation: Coordinate and collaborate with internal teams and external partners to resolve complex issues and meet service level targets.
  • Customer Focus: Provide exceptional customer service, ensuring a positive experience for our customers.
Requirements
  • Technical Expertise: Strong knowledge and experience working in a desktop support role, with robust troubleshooting skills.
  • Technical Skills: Experience managing and troubleshooting Microsoft Azure, Active Directory administration, Citrix or Virtual Desktop management, Email Provisioning, Exchange management, and Office 365.
  • Soft Skills: Strong customer focus, effective time management, and excellent communication and people skills.
  • Teamwork: Ability to work effectively as a team member and as an individual.
  • Process Knowledge: Familiarity with processes aligned to the ITIL framework is desirable.

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