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Service Desk Analyst
2 months ago
About the Role:
KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality technical support to our clients and their customers.
Key Responsibilities:
- Diagnose and resolve complex technical issues related to IT networks, hardware, and software.
- Provide timely and effective support to end-users through various communication channels.
- Collaborate with technical and business stakeholders to ensure optimal resolution times.
- Document and track incidents, problems, and requests using IT service management tools.
- Develop and maintain knowledge articles to improve incident resolution and reduce repeat issues.
- Liaise with vendors, suppliers, and support contractors to resolve technical issues.
- Perform backup checks and remediation tasks as required.
Requirements:
- Demonstrated knowledge of Microsoft operating systems, applications, networking, and Active Directory.
- Experience in supporting end-users on Microsoft Windows-based platforms.
- Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
- Experience with remote support tools and ticketing systems.
- Ability to obtain an NV2 Security Clearance.
- Excellent communication and customer service skills.
- Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- Flexible working arrangements.
- Recognition and rewards for outstanding performance.
