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Enjoy Consultant, Adviser Solutions
3 months ago
Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground.
We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.
About this opportunity
As a Consultant Enjoy Adviser Solutions, you will be servicing our internal and external Adviser network, as well as regional offices & service centres.
You will be providing end to end delivery of administration services and support for all adviser and licensee related processes.
The key responsibilities for this role cover the following areas:Operational Performance and Service - Deliver end to end administration including Adviser and Licensee onboarding, registration, changes & deregistration and Adviser nominations; Manage the end-to-end fee payment processing; Identify opportunities for improvement; Initiate pathways to resolution with team member, managers and stakeholders as required to achieved desired service outcomes; Positively represent and be a professional face of Aware Super and Adviser Services in all interactions.
Quality Assurance & Compliance - Utilising the QA framework to peer review team processing of exceptions and complex transactions within delegated authority to ensure accuracy; Comply with all legislation as required and identify areas that could lead to non-compliance, escalating as required; Be aware of the risk culture and participate in its improvement in line with the respective initiatives.
Participate as required in assurance and business continuity activities.How do you exceed our expectations?
Additionally, they will:
be RG146 compliant in superannuation;
hold a Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration (highly desirable);
have innovative problem solving and decision-making skills with a focus on service delivery excellence;
have strong interpersonal skills with ability to build trust and rapport with internal and external stakeholders and demonstrate a genuine care for members with ethical and needs focused decision-making;
have strong written and verbal communication skills including complex concepts surrounding superannuation coupled with resilience and proven ability to work under pressure in a changing work environment.
Employee experience
We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers.
We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities.
Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work.
We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.