Call Centre Inbound

2 weeks ago

Canberra, ACT, Australia HOBAN Recruitment Full time

HOBAN Recruitment is currently seeking a dynamic and customer-focused individual for the role of Customer Channels Representative on behalf of our esteemed client in the energy sector.


Join our team in
Canberra CBD and be part of an organisation committed to providing exceptional service and driving innovation in the energy arena.


About the Role:


As a Customer Channels Representative, you will be a key player in our client's Brand, Marketing, and Customer Channels group.


Your primary responsibilities include managing customer interactions in the Inbound Contact Centre, seamlessly navigating various communication channels, and ensuring compliance with core Contact Centre processes.


You will promote energy plans, products, and services to contribute to the success of our client as the go-to energy retailer in the region.


Key Responsibilities:

  • Manage customer experience via an Inbound Contact Centre.
  • Seamlessly navigate between telephone, written, and facetoface channels.
  • Ensure compliance with core Contact Centre processes.
  • Confidently promote energy plans, products, and services.

Qualifications, Knowledge, and Experience:

  • Experience in customer services, sales, retail, or Contact Centre.
  • Proficient in writing documents with strong grammar and punctuation.
  • Basic mathematical skills for billing information and calculations.
  • Highlevel computer skills, including customer management systems and Microsoft Office.

Skills and Attributes:

  • Attention to detail and thorough issue examination.
  • Strong written communication skills.
  • Sound mathematical skills for accurate billing information.
  • Customercentered orientation.
  • Resilience in managing highpressure situations.

Benefits:

  • Up to 6 months initial assignment with potential for extension or permanency.
  • Flexible working arrangements shifts are between 8:00am to 06:00pm Monday to Friday.
  • Attractive hourly rate: $34.81 per hour including casual loading plus 11% superannuation.
  • Great opportunity for learning and growth with our client.
  • Training provided.
You do need to have full work-rights for Australia with this role.


You will also need to be available to attend an Information / Assessment Centre at our client's site on Thursday 29 February if you are successful through our initial processes.

**Start date is 4th March 2024.

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