Aps4 Contact Centre Officer

1 week ago


Canberra, ACT, Australia On Q Recruitment Full time
Develop problem-solving, collaboration, and resilience skills

  • Join the Regulatory Assistance Section, driving engagement
  • Full time APS4 position on a 6 month contract
  • Develop problemsolving, collaboration, and resilience skills.
  • Join the Regulatory Assistance Section, driving engagement
  • Full time APS4 position on a 6 month contract


Our client, a federal government department responsible for the regulation of therapeutic goods in Australia are currently on the lookout for a talented individual to join them as a Contact Centre Officer.


Specific duties of the role include:

  • Duties entail providing quality information to stakeholders
  • Referring complex queries
  • Using enquiry management tech
  • Identifying hot issues
  • Chairing meetings
  • Contributing to process improvements
Previous experience in a call center or a customer service environment is desirable, but not required. If you are interested please follow the links to apply. Alternatively, if you'd like more information, contact Sebastian Kaiser on for a further conversation about the role.

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