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Contact Centre Officer
3 months ago
Our client is seeking to engage a Contact Centre Officer.
Location: Canberra, ACT
Employment: 6 months
Pay rate:$42/ Hour + Super.
Eligibility/Security Requirement: Cleared Police Check
POSITION OVERVIEW
We are looking for talented, capable and driven individuals to play an important role as we continue to drive our business towards becoming an agile organization that can adapt and respond to the needs of stakeholders whilst fully utilizing the capabilities delivered by our new transactional processing system.
Under the general direction of the Team Leader:
- Work accurately and manage conflicting tasks to meet deadlines with minimal supervision.
- Provide high level customer service, over the phone, or in writing.
- Carryout general administrative functions such as data entry, scanning, indexing, searching of databases, opening and distribution of mail.
- Assist the team to achieve outcomes through designated programs and maintaining the ACT's statutory obligations under legislation.
- Contribute to Revenue Management Group operations and perform other duties as directed.
- Model a flexible and responsive approach to broader organizational changes.
WHAT YOU REQUIRE – Selection Criteria
- Demonstrated ability to process work accurately and meet deadlines.
- Demonstrated customer service and quality assurance skills and the ability to work both independently and as part of a team.
- Well-developed problem-solving skills in a fast paced / high pressure environment.
- Good written and oral communication skills, including the ability to prepare correspondence.
- Understanding of public service values covering ethical standards and a demonstrated self-awareness, professionalism, and a proven commitment to the ongoing integration of workplace respect, equity and diversity work practices and workplace health and safety principles and practices.
If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Neville Smith on or email for further discussion.
Please Note – The due date for this submission is 24/06/2024.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at
