Aps3 Contact Centre Operator
1 week ago
27th April, 2023:
APS3 Contact Centre Operator
Ability to obtain baseline security clearance
12 months from commencement
APS3 - $34 - $40 per hour ex super
Phillip ACT
ID:
Closes:
Rolling submission
_WHY CHOOSE EFFECTIVE PEOPLE?_
- _WE PAY FORTNIGHTLY WITH IN-HOUSE PAYROLL_
- _SALARY PACKAGING & BANK YOUR HOURS_
- _NOVATED LEASING, CORPORATE DISCOUNTS & SECURITY CLEARANCE SPONSORSHIP_
Do you love chatting to people and helping them as the first point of contact? We want to talk to you
Get a start in the APS as a Call Centre Operator role within large federal government department.
ABOUT THE JOB:
- Understand relevant legislation and policy frameworks and draft replies to straightforward enquiries, analyse basic data and prepare associated reports and correspondence as required
- Capture and record client interactions to support the departments' programs and project objectives
- Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the area of responsibility, and review of work for peers
- Have responsibility for planning own work goals and priorities that align with and achieve own and team outcomes
THE SUCCESFUL CANDIDATE WILL HAVE:
- Strong communication skills, written and oral, and the ability to tailor communication style to suit target audience
- Ability to work flexibly in an changing environment
- Strong time management skills including the ability to deal with short timeframes and periods of peak demand
_Interested? Call Alex or Effective People on to find out more about this fantastic opportunity_
SCR-alex-nichols
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