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Ao3 Contact Centre Operator
1 week ago
19th January, 2023:
$45.
77 PER HOUR PLUS SUPER:
REFERENCE NUMBER:
:
Our
Government Client is seeking an
AO3 Contact Centre Operator to join their team, focusing on complaint handling, quality assurance and review functions.
ABOUT THE JOB:
As the Call taker you will staff and maintain the call centre service during normal business hours and provide a key role to support the wider team to deliver its objectives and work collaboratively and under guidance.
- Resolve escalated first level complaints, concerns from the general public
- Liaise with various stakeholders, including clients, to gather evidence and information necessary for decisionmaking to finalise the complaint
- Assess and prioritise all complaints in accordance with the urgency and/or seriousness of the issues raised.
THE SUCCESFUL CANDIDATE WILL HAVE:
Skills
- Good interpersonal skills and ability to work well with small and large groups.
- Good organisational skills and ability to prioritise and manage competing demands.
- Work as part of a team, solve problems and work under direction.
Knowledge
- Understanding of, and experience with, businesscritical systems.
- Ability to problemsolve, with the ability, under guidance, to make sound judgements on sensitive, complex and competing issues.
Behaviours
- Willingness to work within a culture of continuous improvement and think broadly to help develop solutions to complex problems.
- Work collaboratively achieve good outcomes
- High ethical behaviour and commitment to deliver outcomes aligned to the ACTPS Values and Signature Behaviours and Government priorities, and to consistently high customer service standards.
_Interested? Call or text Rachel on _
_or Call Effective People on to find out more about this fantastic opportunity_
SCR-rachel-ferrin
- _______________________________
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