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Aps4 Contact Centre Officer

3 months ago

Canberra, ACT, Australia Chandler Macleod Full time

Location

  • Canberra, Australian Capital Territory
-
Category

  • Call Centre
-
Salary
- $ AUD - $ AUD Hourly
-
Posted

  • 05Mar2024
-
Work type

  • Full Time
-
Contact

  • Jess Kaur
-
Reference

  • BH157917
  • As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.
For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage an APS4 Contact Centre Officer

Location:
Canberra, ACT

Contract Length: 6 months with possible extension (to be confirmed)

Eligibility/Security Requirement:

  • Australian Citizenship is essential
  • A Baseline security Clearance is Preferable for this position.

Specific duties of the role include:

  • Refer complex enquiries to relevant regulatory areas within the Agency
  • Use enquiry management technology to manage and log enquiries
  • Assist in identification of hot issues
  • Chair/minute team meetings
  • Contribute to team process improvement projects
  • Attend various meetings with team managers to gain a broader understanding of the work of the Agency
  • Contribute to team goals and broader organisational objectives by undertaking other tasks as required

Key capabilities of the role include:

  • Experience helping others to find solutions, often to complex issues
  • An interest in solving problems and hunting out solutions
  • Benefits from working collaboratively
  • A keen eye for detail and getting the job done right
  • Motivation to always be learning new things
  • Resilience when helping people
  • Good selfcare practices
  • Positive contributions to a team
Experience working in a call centre/customer service environment is
desirable.

Please Note - The due date for this submission is **11/03/2024.