Membership Team Manager

1 week ago


Saint Leonards, Victoria, Australia Cox Purtell Staffing Services Full time

Contract Type:

Temporary

Location:

St Leonards - New South Wales

Industry:

Contact Name:

Lizzie Ritchie

Contact Phone:

Date Published:

15-Nov-2023

Membership Team Manager
St Leonards Location
Temp Role - Up to 6 months
$ $55.00 Per Hour - DOE
ASAP Start


Cox Purtell is currently partnering with a large membership association based in St Leonards that is seeking a temporary Membership Manager for a period of up to 6 months.

This role is pivotal in ensuing systems and structures are in place and running smoothly for optimum member and stakeholder engagement.

The role involves operational and process improvement responsibilities as well managing a small team within member services.

The role is working full time hours, Monday - Friday and my client can offer hybrid working.


We need someone who can start immediately and is available to commit to this role for up to 6 months as a minimum.


Key Responsibilities:

Lead engagement and collaboration with other company branches and key stakeholders.
Act as the liaison on behalf of the organisation for relevant membership and marketing projects.
Responsible for establishing and developing programs to provide member support.
Manage the operational relationship with vendors supplying member services.
Continuously improve member service satisfaction through developing resources and tools and implementing new services.
Set work and development plans for team members.
Develop annual KPIs for team and monitor execution against those KPIs.
Administration and reporting using Excel and IMIS relating to member services.

Key Skills/Experience Required:

Prior experience in a membership focused association would be ideal but is not essential.
Experience in team management / supervision is essential.
Strong customer services and engagement skills
Prior experience in administration and operational related tasks is essential from a corporate environment.
Intermediate - advanced skills in all Microsoft packages
Immediately available to start a temp role.
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