Ict Customer Support Officer

1 week ago

Sydney, New South Wales, Australia Comwire IT Pty Ltd Full time

Comwire IT Pty Ltd



JOB TITLE:
ICT Customer Support Officer

  • Full time position
  • 38 hours per week
- $80,000 per year + superannuation

  • Sydney, NSW 2000

Reports to:
National Operations Manager

Purpose of Position:


As a member of our ICT Support Team, an ICT Customer Support Officer will play a crucial role in ensuring that our organization's technology infrastructure operates efficiently and effectively.

This involves providing remote and occasionally on-site support to help our clients users with a diverse range of voice or networking issues across varying technologies.

With extensive VoIP experience, this role will also oversee upskilling a number of IT Support Technicians across the basics of Voice Support to assist with ticket requests.


Main Duties and Responsibilities:

  • Ascertain the hardware and software requirements for resolving technical issues reported by customers remotely, or if required onsite.
  • Configure, and set up new users, extensions and potentially DIDs in Broadsoft ensuring effective utilisation of software and equipment.
  • Answering customer queries about hardware and software issues.
  • Review and update knowledge base and technical support documentation to reflect current technical information on process or product.
  • Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers and ensure incidents are effectively managed and root cause solutions implemented.
  • Setting up and downloading the proper software.
  • Follow agreed process and procedures by logging issues, requests and questions.
  • Review and update knowledge base and technical support documentation to reflect current technical information on process or product to improve our technical standards;
  • Support clients within all SLA timings and maintain communication throughout the entire process of incident management.
  • Work with third party vendors and software providers to maintain and resolve product issues for our clients' systems.
  • Diagnose and troubleshoot issues relating to the following:
  • 3CX
  • Microsoft Teams Calling


 Access
  • Networking, Firewall, WiFi and cloud issues
  • Microsoft 365, SharePoint, Azure, MS Teams
  • Windows & Apple operating systems


The job will be full time, with hours to be worked between 9.00 am and 5.30 pm Monday to Friday.


Skills & Competencies:

-
Customer service focused: Committed to providing exceptional customer service across all methods
- written, phone and face to face.
-
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience.
-
Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
-
Problem Solving: The ability to logically diagnose and troubleshoot issues confidently and efficiently.
-
Solutions Focused: The ability to think outside the box, to not only resolve the escalated issue, but the root cause of the problem whilst always having a solutions basedfocus.
-
Transparency: Communicate freely and effectively and is open to feedback on performance.
-
Approachability: Receptive to others' views and happy to assist other employees when needed
-
Passionate: Encourages others and always bring their best self to work.
-
Accountable: Owning situations and outcomes.

Technical Skills & Experience:

  • A Diploma in Information Technology or similar.
  • Relevant 3 years' experience in lieu of formal qualifications.
  • Previous MSP or Service Desk related experience.
  • Windows or Apple Client and/or Server Qualifications would be desirable.
  • Practical experience on the core Office 365 platform (Sharepoint, Teams, Admin Portal and Directory Sync) desirable.

Salary:
$80,000.00 per year

Schedule:

  • Monday to Friday

Work Authorisation:

  • Australia (required)

Work Location:
In person

  • Ict Systems Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Concert ICT Full time

    ICT Systems AnalystWe are looking for an ICT Systems Analyst with a skillset in Systems & Data Integration and Compliance Management.Location: Sydney - In officeWork Type: Permanent (Full-time) (38 hours per week)Salary: $70,000 to $80,000About us:Concert Group (Concert Resources Pty Ltd, Concert ICT Pty Ltd) is an Australian-based and owned Information...

  • Ict Customer Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Digital Information Office Full time

    _Do you want your work to make a difference for NSW?_ Together, we create thriving environments, communities and economies._- Temporary and Permanent full-time opportunities, Parramatta location:Great opportunity to be placed on our talent pool for any opportunities that may become available over the next 18 months:- Salary relative to experience, and ranges...

  • Commercial Ict Contract Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Clerk Grade: DCS Clerk Grade 5/6 (starting base $93,295 + super)Employment Type: Ongoing permanent full timeLocation: Sydney CBD - McKell building with flexible work arrangements across NSWAre you an IT Procurement and/or Contract Administrator looking to take your career to the next level and love service improvement?Do you want to make an impact to the...

  • Customer Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • ICT Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Duratec Full time

    Working closely with our ICT Staff based in our Head Office in Perth, be responsible for all ICT support and helpdesk enquiries across the business. Based out of our Newington Sydney office, we are seeking someone with a customer service flare and passion for IT.Answer incoming support calls and provide resolution within SLA using our call logging system...

  • Ict Customer Support Officer

    1 week ago

    Sydney, New South Wales, Australia Charterhouse Full time

    ICT Customer Support Officer - Multiple roles - NSW Government- Immediate start, initial 2 month contract with likely extension**:$35 $40ph + super:- Full time, Monday to Friday (40 hours per week):Parramatta location/Hybrid (2 days per week required in the office)This large Government department is seeking multiple Customer Support Officers for their...

  • ICT Support Officer

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are hiring for the role of ICT Support Officer. As an ICT Support Officer, you will be responsible for providing technical support and assistance to end users within the organization.In this role, you will:Respond to support tickets and provide timely resolution to technical issues. Install, configure, and troubleshoot hardware and software. Assist with...

  • Ict Contracts

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    ICT Contracts & Procurement Support OfficerRole type: 6-12 month Temporary Full-Time Opportunity with possibility to be converted to ongoing/permanentSalary: DCS Grade 5/6, starting base salary of $89, % superannuation and leave loadingRemote/Hybrid working arrangements:In-office requirement once a month Are you an IT Procurement and/or Contract...

  • Ict Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Brighte Full time

    ICT Customer Support OfficerBrighter TogetherOur mission is the make sustainability affordable and accessible for everyone.By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.Between Nov 2016 and Feb 2022, Brighte has facilitated the installation of solar systems for over...

  • Ict Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Education Full time

    Talent Pool, Temporary Full Time Positions:Location: Hurstville & St PetersAre you studying IT or just beginning your career in IT? This is the starting point for youWe are looking for an energetic and ambitious person to join our team. Learn as you go as we provide on the job training, with a flexible work life balance in a supportive team environment.About...

  • Ict Site Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Australian Communications and Media Authority Full time

    Are you customer focused with technical skills within an ICT environment? This could be the perfect job for you Filling current vacancy in Sydney and merit listing for future vacancies in all sites (Sydney, Canberra and Melbourne). APS 4 Min $71,401 Max $77,612We are seeking someone with strong customer service skills who will bring a proactive,...

  • Ict and Data Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    ICT and Data Support OfficerHave you experience in managing and maintaining an Educational IT environment, with database experience? We'd love to hear from you_The Role_This essential role in a small IT team will be responsible for maintaining the smooth operation of the ICT environment as well as assisting teachers, administration staff and students in the...

  • Ict Administration Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Nepean Blue Mountains Local Health District Full time

    Employment Type: Temporary Full Time (Until 30/06/2024 with possibility of extension)Position Classification: Administration Officer Level 4Location: Nepean HospitalRemuneration: $1, $1,302.01 per weekHours Per Week: 38Requisition ID: REQ420456Applications Close: 10/09/2023 With __CORE_: Values of __C_:- ollaboration, __O_:- penness, __R_:- espect and __E_:-...

  • Desktop Support

    2 weeks ago

    Sydney CBD, New South Wales, Australia Cleared ICT Full time

    Location: Sydney CBD Sectors: Cyber Security, Engineering, ICT Employment type: Contract Salary: AU$300 AU$301 per day Contact name: Daniel Crowe Job reference: BBBH982_ Published:- about 3 hours agoCleared ICT are looking for multiple Desktop Support Analysts, for on-going IT support work within a defence environment in Sydney at multiple sites.We currently...

  • ICT Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Assetlink Full time

    About Assetlink: Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations...

  • Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Information Security Support Officer- **Role Type**: Temporary (9 months) with possibility for extension- Grade: 3/4- Salary:Starting at $75,992 base +10.5% superannuation- Location: Sydney, Remote within NSWWho we areThe Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious...

  • Desktop Support

    2 weeks ago

    Sydney CBD, New South Wales, Australia Cleared ICT Full time

    Location: Sydney CBD Sectors: Cyber Security, Engineering, ICT Employment type: Contract Salary: AU$350 AU$351 per day Contact name: Daniel Crowe Job reference: BBBH1152_ Published: 32 minutes agoCleared ICT are looking for multiple Desktop Support Analysts, for on-going IT support work within a defence environment in Sydney at multiple sites.We currently...

  • Technical Systems Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Technical Systems Support OfficerEmployment Type:Ongoing roleLocation(s):Sydney (flexible working arrangements available)Do you want to Provide moderate complexity troubleshooting support to users Make an impact to the lives of 8 million+ people in NSW Work in an inclusive and flexible hybridenvironment with endless opportunities to growYes? Then this role...

  • Ict Systems Support

    1 week ago

    Sydney, New South Wales, Australia Dymocks Group Full time

    Introduction:Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.Description:As ICT Systems Support...

  • Ict Support

    2 weeks ago

    Sydney, New South Wales, Australia The Envirolab Group Full time

    Let's Bring, Great Science.Great Service. Envirolab Group comprising Envirolab Services, MPL Laboratories and Labtec Auckland provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring and product formulation and agrichemicals. We are a NATA-accredited laboratory...