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Ict Customer Support Officer

3 months ago

Sydney, New South Wales, Australia Brighte Full time
ICT Customer Support Officer

Brighter Together
Our mission is the make sustainability affordable and accessible for everyone.

By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.

Between Nov 2016 and Feb 2022, Brighte has facilitated the installation of solar systems for over 110,000 households. Currently we have 1700 GWh generated by our customers each year which is saving 1 million + metric tons on C02 emissions per year


Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards.

She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies


We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).


About the role

  • Provide high level support across multiple sites.
  • Be the first point of contact for all technical support enquiries, handling service requests from the point they are logged to resolution.

Qualifications and about you:

  • Relevant certifications and/or hands on experience.
  • A selfstarter, who can work autonomously and takes initiative to improve and grow with the company.
  • You are proficient in managing various domains, including system administration, network management, cloud services, automation, security, and database management.
  • Knowledge of cybersecurity best practices and the ability to implement security measures to protect systems and data.
  • Strong problemsolving skills to troubleshoot issues and implement effective solutions.
  • A commitment to staying uptodate with emerging technologies, industry trends, and best practices


Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Mike Cannon-Brookes' Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality

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