Commercial Ict Contract Support Officer

1 week ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time

Clerk Grade:
DCS Clerk Grade 5/6 (starting base $93,295 + super)

Employment Type:
Ongoing permanent full time

Location:
Sydney CBD - McKell building with flexible work arrangements across NSW
Are you an IT Procurement and/or Contract Administrator looking to take your career to the next level and love service improvement?

Do you want to make an impact to the lives of 8 million+ people in NSWand work in an inclusive and flexible hybrid-environment, with endless opportunities to grow?

Yes? Then this role is for you


Working across large ICT categories and reporting to the Contracts & Commercial Performance Manager, this role is part of a collaborative team who value individual input and offers genuine flexibility.

This opportunity is within a high-volume and dynamic environment that spans a range of procurement and commercial activity.

About the role:

  • Preparing correspondence including briefing notes and procurement documentation ensuring effective records management and reporting.
  • Assist in the planning and formation of low to medium risk IT contracts.
  • Maintain contract records in GTP Commercial Application
  • Assist in the development of reports, tools and templates to ensure compliance with policies and procedures including internal controls.
  • Assist in coordinating and responding to queries from internal and external stakeholders.
  • Collaborate across business units to deliver value for money, and deliver procurement outcomes.

About you:

To be successful in this role, you will have:

  • Demonstrated experience in procurement and contract management.
  • Welldeveloped written communication and interpersonal skills, including the preparation of procurement and technical documents.
  • Ability to liaise, consult and negotiate with a range of stakeholders.
  • Good level of conceptual, analytical and problem solving skills with the ability to identify and highlight key issues.
  • Proven ability to plan, prioritise and organise workloads to agreed timeframes.
  • Demonstrated experience with Microsoft Office suite and power App and BI skills desirable.
Please submit your resume and a cover letter addressing why you are suited to this role (maximum 1 page)

About DCS & GTP:

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.


Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy; Beyond Digital.

Salary Grade 0506, with the base salary for this role starting at $93295 base plus superannuation

Closing Date: 09:59 am, 18 June 2024

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.

We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace


The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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