Senior Client Services Officer

Found in: beBee S AU - 3 weeks ago

Launceston, Australia Advanced Personnel Management Full time

APM is excited to be part of the Federal Government Assessment and Referral Initiative for older Australians to access the care they need to remain living independently in their chosen community.  We are committed to excellence in service delivery and looking for people with a passion for aged care and enabling better lives.  

About the role

As a Senior Client Services Officer in the APM Reviews Team you will be responsible for;

  • Using your assessment skills and Aged Care experience to conduct telephone-based support plan reviews
  • Completing any follow up correspondence

Essential Requirements

  • Minimum qualification of Certificate III in Community Services or other health related discipline
  • Eligible to work in Australia
  • Excellent communication skills (written and oral) when liaising with clients, assessors, external and internal stakeholders
  • A professional and empathetic communication style
  • Experience in a call centre environment 

 The successful candidate will have:

  • A desire to genuinely better the lives of others and deliver excellent customer service
  • To undertake Statement of Attainment (SOA2) Home Support Assessor training (unless already certified)
  • Strong computer skills
  • Flexible to work with fluctuating operational demands
  • An ability to work in (and with) a fast paced environment
  • Familiarity with aged care, disability or health services would be highly regarded but not essential

 Why Apply 

You will be part of a stable and growing global employer. For the last 25 years, APM has been enabling better lives through a range of services including employment, allied health intervention, community care and workplace health. We also are offering: 

  • Personal use of smart phone and laptop 
  • You will be part of the APM group of companies, a network of national and international health brands, offering and an exciting path of career development opportunities for you to explore. 
  • Salary dependent on experience  

For the last 25 years, we’ve been enabling better lives through employment services, assessment services, allied health intervention, community care and workplace health. If you’re ready to join a values-led organisation determined to enable better lives, apply today.   

 

 

  • Home Support Officer

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Calvary Care Full time

    Home Support Officer- Launceston- Part time (Monday and Tuesday) Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment. Home Support Officer- Launceston - Part time  About the role The primary responsibility of the Home Support...

  • Electorate Officer C

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Ministerial and Parliamentary Services Full time

    Applications are invited for the full-time ongoing role of Media and Communications Adviser – Electorate Officer C - in the office of Bridget Archer MP, based in the Member’s electorate of Bass, Tasmania. The position would suit a highly motivated and organised individual with experience in media and communications who enjoys working in a fast—paced...

  • Electrical Engineering Manager

    Found in: Talent AU C2 - 3 days ago

    Launceston, Australia Searson Buck Full time

    This role is designed to enhance and advance our cleint's primary business offerings. As an Engineering Manager, your main responsibilities would be to: Supervise the delivery of services and products to clients. Ensuring top-notch quality and service levels. Manage workload allocation within the Engineering department. Stay updated on the latest Electrical...

  • CPN in Dementia

    Found in: Talent AU C2 - 5 days ago

    Launceston, Australia Cornwall Partnership NHS Foundation Trust Full time

    Job summary The Dementia & Older People's Mental Health Service in Cornwall Partnership NHS Foundation provides assessment and treatment to people living with dementia and adults with functional mental health difficulties and increased complexity associated with physical ill health and the physiology of ageing. This post is for a Community...

  • Financial Analyst

    Found in: beBee jobs AU - 7 days ago

    Launceston, Tasmania, Australia Chubb Full time

    Job Description Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual...

  • Financial Analyst

    Found in: beBee S AU - 7 days ago

    Launceston, Australia Chubb Full time

    Job Description Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual...

  • Guest Service Agent | Full-time

    Found in: Talent AU C2 - 3 weeks ago

    Launceston, Australia Hotel Grand Chancellor Full time

    Hotel Grand Chancellor Launceston is the city’s premier hotel which offers superior accommodation, superb local cuisine and extensive conference facilities in the Centre of Northern Tasmania. The Hotel receives business across all market segments with a strong corporate, leisure and conference focus.We are looking for our next Guest Services Champion to...

  • EOB - Community, Stakeholder and Parliamentary Liaison - Bridget Archer MP

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Ministerial and Parliamentary Services Full time

    Applications are invited for the full-time ongoing role of Community, Stakeholder and Parliamentary Liaison in the office of Bridget Archer MP, based in the Member’s electorate of Bass, Tasmania. The position would suit a highly motivated individual with exceptional communication skills and experience with engaging with a wide range of stakeholders. The...

  • Quality Learning and Development Officer

    Found in: Talent AU C2 - 10 hours ago

    Launceston, Australia Respect Aged Care Full time

    DescriptionWe are currently seeking an experienced and motivated Learning and Development Officer to join our Quality team. This position is WFH on a permanent full-time basis. We're looking for someone who thrives on designing and implementing innovative learning strategies that drive performance and enhance employee development.Who we are: As a proud not...

  • Practice Manager

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia VetPartners Full time

    Description Launceston Veterinary Clinic is seeking an experienced Practice Manager to join our amazing Veterinary team!!  About Us: Launceston Veterinary Clinic is a thriving veterinary practice dedicated to providing high-quality care to pets and their owners in a brand-new purpose-built facility. Our team of experienced, compassionate...

  • Sales Representative

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Access Hardware Full time

    An exciting opportunity exists for a Sale Representative to join our National Projects Team, located in Launceston. Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of...

  • Case Manager Level 1

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    CASE MANAGER -  PERSONAL INJURY I LAUNCESTON, TAS    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Case Manager Level 1

    Found in: Talent AU C2 - 3 days ago

    Launceston, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    CASE MANAGER -  PERSONAL INJURY I LAUNCESTON, TAS    (10 month maternity leave contract) At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing...

  • Case Manager Level 1

    Found in: Talent AU C2 - 3 weeks ago

    Launceston, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    CASE MANAGER - PERSONAL INJURY I LAUNCESTON, TAS At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Traineeship - Certificate III Business

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia WORK & TRAINING Full time

    Keen to study and expand your skills? A Business Traineeship could be the way to go. Business traineeships give you real life experience and the opportunity to gain a nationally recognised qualification – all while being paid!These traineeships can include a variety of roles within the business environment, including:Reception positions,Record keeping and...

  • Bar & Gaming Attendant | Newstead Hotel Casual

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Vantage Group Full time

    The Newstead Hotel are looking for a positive and customer focused casual Food, Bar and Gaming Attendant to join our team. In this role you will be responsible for attending to enquiries from our gaming patrons, preparing and dispensing beverages and providing exceptional customer service. Your duties will include, but limited to: Managing and maintaining...

  • Central Sterile Supply Department Manager

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Calvary Care Full time

    CSSD Manager - Launceston TAS Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full-time position working at both St Vincent’s & St Luke’s Please note, there is no set closing date, therefore we recommend applying...

  • Procurement Manager

    Found in: Talent AU C2 - 4 days ago

    Launceston, Australia UGL Full time

    The purpose of the TasWater Capital Delivery Office (CDO) is to ensure cost-effective and timely delivery of quality capital works projects for TasWater that will meet the needs of TasWater’s business, their stakeholders and the communities of Tasmania for years to come. The TasWater CDO manages the TasWater Capital Works Program from inception to...

  • Property & Asset Manager

    Found in: Talent AU C2 - 2 weeks ago

    Launceston, Australia Respect Aged Care Full time

    DescriptionDo you thrive in the fast-paced world of property development, overseeing projects from conception to completion? If so, we want to hear from you!Who we are:Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales.Respect is...

  • Administration/ Operations Assistant

    Found in: beBee S AU - 4 weeks ago

    Launceston, Australia Kelly+Partners Full time

    About Us Kelly+Partners Group (ASX:KPG) is one of Australia's most progressive and fast growing financial services groups across accounting, wealth, finance and investing. Established in 2006 and growing at over 30% per annum, we are a certified Great Place to Work 4 years running, listed as one of the Best Workplaces for Women in Australia in 2023, winner...