Key Account Coordinator

2 months ago

Sydney, Australia Ferrero Full time
Job Location: ​Sydney​

Sydney

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to support the operations with the assigned key accounts to ensure sustainable sales growth through strong forecasting and business analysis. The role supports Ferrero business development and helps to accumulate foundational skills in Key Account management. 

Main Responsibilities:
  • Provide relevant support in execution of Ferrero business sales strategies with relevant customer
  • Support in managing trade spend and be responsible for loading accurate accruals into SAP TM system
  • Timely and accurately manage the claims process, hold responsibility for trade spend and claim management
  • Handle forecasting, promotional analysis, support with relevant insights to ensure customer forecast is accurate and etc
  • Manage regular reporting and be responsible for completing daily, weekly and monthly reporting as required, ensuring all key stakeholders receive them in a timely manner
  • Support field communications and complete field activation briefs for all key activations in a timely and accurate manner
  • Understand range performance and provide recommendations based on category performance
  • Assist in launching key Ferrero campaigns
  • Develop cross-functional understanding within the Ferrero organisation and communicate with both, key internal and external stakeholders to maximise the execution of the Ferrero business strategy with the relevant customer
  • Provide relevant support and be responsible for completing customer paperwork accurately and timely in relation to promotional submission forms
Who we are looking for:
  • Strong business acumen, high orientation to detail, analytical capabilities, and result orientation
  • Advanced communication and influencing skills, cross-teams collaboration skills, effective time management and high adaptability to changing environment
  • Ability to  communicate effectively across different teams, with strong multi-tasking and problem-solving skills
  • Advanced MS Office knowledge (Excel), SAP proficiency is a strong plus
  • Commercial experience, preferably in field sales or sales coordination roles in FMCG industry is highly desired
How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

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