Capability Partner Customer Complaints

About the Role For the Group to deliver on its purpose, values and strategic priorities, it's critical that customer focused teams are supported continually develop the knowledge, skills and behaviours required to execute on our regulatory responsibilities and customer expectations when it comes to complaints management. The Customer Complaints...

**About the Role** Reporting to the Head of Customer Relations, the purpose of this position is to build capability and mitigate risk across BOQ Group by ensuring quality management of internal and external dispute resolution (IDR and EDR) managed by the Customer Relations team. This role will support all BOQ Group brands including Bank of Queensland, ME and...

**About the Role** Get a kick out of partnering with business leaders on a business or business problem? Love to get to the root cause? Do you thrive designing sustainable and pragmatic ways to help people learn in the moment, for the first time or when things go wrong? As a Capability Partner, you’ll be the point guard, conducting training needs analysis,...

Contract until 04/08/23 - Federal Government Agency - Melbourne, Brisbane, Adelaide & Perth Locations **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an APS4 Complaints Handling Officer. ***This position is located in their busy Melbourne, Brisbane, Adelaide & Perth office for an initial **contract...

Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people. We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of...

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Advanced leadership skills with demonstrated capabilities and experience in managing and overseeing a complex and diverse complaints management system, including understanding the legislative and policy framework, governance and compliance...

**About the Role** BOQ Group is transforming it's customer experience through the introduction of a new Digital Banking Platform. For our lenders, leaders and customer service teams across BOQ, ME Bank and Virgin Money, there is a significant change agenda as they learn new skills, systems and approaches to support existing and new customers to reimagine...

We are looking for multiple APS4 and APS5 Complaints Officers for initial 12 month contracts across Brisbane. These are team membership positions that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports...

About the Role Join BOQ Group in this 18 month max term contract opportunity! Reporting to the Head of Customer Relations, this role is responsible for ensuring that both internal (IDR) and external (EDR) complaints across BOQ Group are managed within extensive regulatory obligations, including but not limited to RG 271 and BCOP. This is to ensure risk...

The Customer Solutions Unit of Translink designs, delivers, supports and promotes great passenger transport customer experiences. The Customer Engagement teams contribute to this purpose by directly engaging with Translink customers to facilitate efficient, effective customer service for the Taxi Subsidy Scheme and in managing customer feedback, complaints,...

**Work type**: Full Time **Location**: Brisbane **Job type**: People Services **Applications close**: **Business Partner**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing...

**What you will do** - Improve customer satisfaction and response times - Identify and implement process improvements - Add real value by developing this combined team. - Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency. **What experience you need** - 5+ years’ experience leading...

Newly created role, opportunity to make a difference - Build and develop capability - Innovative and agile technology business **About them**: *** Technology services business, delivering innovative solutions to customers at all levels from small to medium businesses through to enterprise wide. They have been around since 2004 but have taken on different...

The Culture and Capability team, within People and Culture delivers a dynamic program of work to support a positive employee experience, build organisational capability and an inclusive workplace for all. Our authenticity and approach to partnering with our clients and the broader business enhances our ability to produce outcomes that support our...

**About the Role** Instructional design is your game, and innovation is your mindset. You’ll be working with the Capability Partner and Specialist and identifying the right learning artefact or on the job tool that delivers on the learners needs in their environment. Skills across video, e-learn, animation, document design, infographics and facilitation...

About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

Randstad is the trusted talent partner for many well known companies in the FMCG, Logistics and Manufacturing industries. We have numerous new opportunities consistently for candidates with matching or similar relevant experience in Supply Chain based Customer Service and Administration. To be connected directly with hiring managers and decision makers for...

Full Time Positions - Attractive Salary - Immediate Start **Responsibilities of this role include**: - Ensuring the service department policies, procedures and standards are being administered by all staff; - Reviewing existing customer service policies and procedures and assisting with updates and refinements - Providing advice and assistance to customers...

Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

**About the Role** Are you passionate about customer experience and eager to take the next step in your banking career? Then this Customer Relations Consultant role at BOQ Group could be for you. In this dynamic and challenging position, you'll go beyond simply resolving complaints. You'll become a key player in shaping the future of our customer experience...