Complaints Handling Officer

2 weeks ago


Brisbane, Australia Karlka Recruiting Group Full time

Contract until 04/08/23
- Federal Government Agency
- Melbourne, Brisbane, Adelaide & Perth Locations

**About the company**
Karlka Recruiting Group has partnered with a
**Federal Government Agency** to engage an APS4 Complaints Handling Officer.
***This position is located in their busy Melbourne, Brisbane, Adelaide & Perth office for an initial
**contract until 04/08/23.**

**Duties**
- Manage and resolve a caseload of complaints about the provision of supports and services, including assessing moderately complex complaints and contributing to complaints handling activities, including conciliations.
- Utilise statutory provisions and Safeguarding Framework to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time frames.
- Monitor incoming complaints to ensure high-risk or complex complaints are escalated to be dealt with expeditiously and escalate any delays or workflow obstacles to line managers and managers.
- Actively contribute to education and training programs in relation to the effective handling of complaints to inform and educate participants.

**Requirements/Skills**
- Develop and maintain productive working relationships with a range of stakeholders to facilitate the work of the complaints handling function
- Previous experience in a complaint-handling environment, managing routine complaints to a high standard.
- Demonstrated negotiation skills and an understanding of contemporary dispute resolution theory and practice.
- Well-developed analytical skills including a capacity to evaluate complaints identify risks and contribute to solutions.
- Sound written and oral communication skills.
- Demonstrated organisational skills and the capacity to manage competing demands and to meet deadlines.
- Actively participate in an environment where learning and information sharing is encouraged.

**Mandatory Requirements**
- Hold Australian citizenship
- Be willing to undergo an Australian Federal Police check
- Be willing and eligible to obtain a security clearance to the level applicable to the position.
- Well-developed problem-solving skills including the ability to analyse issues from different perspectives and draw sound inferences from available information and data.
- Relevant experience in dispute resolution, mediation or conciliation.

**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

**How to Apply**
**2pm **on
**18/01/2023**
Consultant:
**Liam**

Applications received after the
- due date_ may be considered for similar roles.

SCR-liam-molloy



  • Brisbane, Australia HOBAN Recruitment Full time

    Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency. - Located in Chermside, Brisbane QLD - 12 month casual assignment, possibility of an extension, pending business requirements The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling...


  • Brisbane, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity...


  • Brisbane, Australia Public Sector People Full time

    Public Sector People is recruiting an experienced Appeals and Complaints Officer on behalf of a state government department. This role involves coordinating complex inquiries, complaints, and appeals under the Recovery and Resilience Framework (RHF). This is a 3-month contract position with potential for extension. **Key Responsibilities**: - Coordinating...


  • Brisbane, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with prestigious...


  • Brisbane, Australia Chandler Macleod Full time

    **About the client**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are seeking an...


  • Brisbane, Australia Energy and Public Works Full time

    The Appeals and Complaints Officer coordinates the end to end process for complex enquires, complaints and appeals under the RHF. The role monitors, reports on and responds to complex enquires, complaints and appeals for the RHF under the DEPW Complaints Management framework. The role provides advice to the PMO and executive on the RHF Complaints and Appeals...


  • Brisbane, Australia Public Trust Office Full time

    As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee. Mandatory requirements - Relevant tertiary qualifications...


  • Brisbane, Australia Energy and Public Works Full time

    Superior confidence and self-mastery while navigating sensitive and challenging conversations with organisations under investigation is the rule, not the exception. You will rely on your high-level interpersonal, analytical and investigative skills to engage with and gain organisations' cooperation throughout the investigation. A flexible attitude and...

  • Resolutions Officer

    4 weeks ago


    Brisbane, Australia Hudson Australia Full time

    **Great opportunity for an 8-week contract with an immediate start for Resolutions Officers to work with one of our clients - a reputable Finance company! This job is a 8-week contract position with the possibility for extension or permanency. **Job Details**: - Ideal Start Date: Tuesday 23rd April 2024 - Location: Toowong, Brisbane (No onsite parking) -...


  • Brisbane, Australia Adecco Full time

    Brisbane, Melbourne or Canberra - Newly Created Role - Health Care Services Join a Transformational Healthcare Services Team! **Client Details** Join forces with a prominent Commonwealth Agency as they strive to deliver exceptional medical and psychological services to the nation. Dedicated to revolutionising health services, the agency prioritises...

  • Intake Officer

    7 days ago


    Brisbane, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making. As an Intake Officer, you will be responsible for the management of a caseload of files involving the...

  • Review Officer

    4 weeks ago


    Brisbane, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman (OQO) is an independent integrity agency established under the Ombudsman Act 2001. The OQO investigates complaints about the actions and decisions of Queensland Government departments and agencies, local councils and publicly funded universities. The OQO also works with agencies to improve the quality of their...


  • Brisbane, Australia u&u Recruitment Partners Full time

    Who are u&u? Who are we partnering with? Join an organisation that contributes to the implementation and administration of rigorous integrity framework that is specifically charged with maintaining public confidence in Queensland's racing industry. **The role**: You will be a Principal Legal Officer and report to the General Counsel, Office of the...


  • Brisbane, Australia Chandler Macleod Full time

    **Location*** - Brisbane, Queensland - **Category*** - Call Centre - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-159550 - **About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: This is your chance to secure an amazing contract role based in Brisbane, that will see you commence immediately for an initial 12 month temporary contract - with potential to extend another 6 months. Our Federal Government client operates nation-wide; they are a progressive government corporation with a strong work ethic and a...


  • Brisbane, Australia Blake Oliver Consulting Full time

    Due to the recent weather events we have multiple contract roles starting next week with a leading insurance organisation. Ideally, we are seeking those with with property claims management experience, however those with strong customer service or other insurance experience will be considered as training will be provided. Working Holiday Visa holders with...


  • Brisbane, Australia Commonwealth Bank Full time

    **Disputes Resolutions Specialists - Brisbane based team** **Do you live and breathe customer service excellence? Are you passionate about helping others? Do you want to make a real difference every day?** Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee...


  • Brisbane, Australia First Grade Recruitment Full time

    **Role**:Environmental Health Officer **Location**:Logan City, Queensland **Rate**:$36.00 to 48.03 per hour + Super **Contract Length**:ASAP - Fri, 28 Jun 2024 **Logan City Council is seeking an enthusiastic Environmental Health Officer to join the team. If you are passionate about making a positive impact within the community and have a keen eye for...


  • Brisbane, Australia Queensland Police Service Full time

    Our vision is to make Queensland the safest state. A career with the Queensland Police Service is dynamic, challenging and ultimately rewarding. We employ staff across a diverse range of roles and we aspire to fully reflect the diverse community we serve. We focus on career development and promotion - our people are at the core of what we do. If you are...

  • Warehouse Supervisor

    4 weeks ago


    Brisbane, Australia Concept Recruitment Specialists Full time

    $70k pa + super - Leadership role - 6am-2pm OR 7am-3pm - **$70k pa + super**: - **Leadership role**: - **6am-2pm OR 7am-3pm** **About the client** Our client are a global organisation focussed on delivering value through simplifying purchasing, supplying and delivering of business consumables products. They have a national network of over 50 warehouse and...