Capability Design Partner

2 weeks ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
BOQ Group is transforming it's customer experience through the introduction of a new Digital Banking Platform. For our lenders, leaders and customer service teams across BOQ, ME Bank and Virgin Money, there is a significant change agenda as they learn new skills, systems and approaches to support existing and new customers to reimagine their banking experience. The Capability Partner - Transformation Projects is responsible for scoping, designing, building and delivering learning curriculums, courses and on the job support tools that enable bankers to confidently and competently adopt the change and deliver exceptional customer experiences.

**Key Responsibilities**:

- Conduct Training Needs Analysis and reference Change Impact Assessments to identify learning audiences, needs, assumptions and dependencies in knowledge, skills or behaviours required for effective knowledge transfer and change adoption in each audience group
- Scope, Design, Build and deliver/co-deliver learning experiences/modules that effectively develop, assess and embed the knowledge, skills and behaviours required for change programme initiatives
- Schedule learning build and provide guidance as to training timelines that informs change schedule and delivery dates
- Efficiently build effective system walk throughs and simulations for all system related changes (where required)
- Work with the change manager to scope and design assessment methods and micro-learning tools that assesses effectiveness and allows leaders and team members to continually embed learning post change go-live
- Ongoing refinement and management of existing Retail Capability learning programs and experience to include changes

**About you**
We are looking for someone with 3 - 5 years’ experience in a similar role

**We would love to hear about**
- Proven ability to manage a large volume of disparate work through to completion autonomously
- Demonstrated understanding of training needs analysis, methodologies and moments of learning needs with the ability to choose the most effective learning/performance solution
- Demonstrated ability to learn, design and build for dispersed workforces
- Experience in stakeholder engagement and project management

**At BOQ Group we have six key capabilities to deliver our strategy **as well as technical capabilities for each role. Skills that will set you up for **success are**:

- **S.O.C.I.A.L.** Giving & Receiving Feedback, Prioritisation, Adaptability, Curiosity.
- **Transformational Leadership**. Embedding change, Strategic thinking.
- **Customer connectivity & partnering.** Managing relationships.
- **Digital & Data**. UX, Agile ways of working.
- **Sustainable innovation & execution**. Creative Problem Solving, Active Listening, Storytelling.
- **Banking, risk & business essentials**. Knowledge Management, Organisational Skills.
- **Technical.** Facilitation, Adult learning principles, Human Centred Design.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Ac

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