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Manager, Ethics, Standards and Complaints

5 months ago

Brisbane, Australia Queensland Building and Construction Commission Full time

Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people.
We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of Queensland as a state means that your work will be varied, challenging and satisfying.
The Role
You'll be responsible for leading the Ethics, Standards and Complaints unit in conducting investigations of staff conduct, customer complaints and providing advice around integrity-related matters.
In addition to this you'll be instrumental in developing and maintaining a reporting facility which identifies key trends, risks and outcomes arising from misconduct, investigations and customer complaints.
About you
You'll have the ability to lead and manage a team responsible for conducting complex and sensitive investigations on a range of topics. You'll possess effective communication skills that will translate to you being comfortable delegating tasks effectively, by providing clear direction. Being a role involving people management it's important that you're able support your team by proactively championing continuous improvement whilst also ensuring that you prioritise your teams well-being and professional development. In addition to the above you'll also possess the following skills:

- Demonstrated analytical and problem-solving skills focused on organisational capability and responsiveness.
- Experience leading and conducting complex and sensitive internal investigations.
- Experience in leading and managing a team.

How to apply
To be considered for this role, please submit a detailed and current resume which should include the duties you performed in previous roles, along with any accomplishments and achievements as well as a two -page cover letter explaining why you would like to work for us, what personal qualities you will bring to the role and a brief overview of your skills and experience.This work is licensed under a Creative Commons Attribution 3.0 Australia License.