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Remediation Customer Service Officer

1 month ago

Docklands, Australia Randstad Australia Full time

Remediation Customer Service Officer

  • Start an exciting career within a big 4 bank
  • Make a genuine difference through the work you do
  • Be rewarded and recognised for the value you bring
  • Recognised as a top #3 employer on the 2023 Linked In Top Companies list to grow your career.
  • Competitive salary and great opportunities that are focused on YOU

    Your new company

    Join one of Australia's big 4 banks with 33,000 colleagues on their journey to help their customers achieve their financial needs. Their vision of being Australia's first choice across providing the best service to retail, businesses and communities is supported by their drive of simplifying and transforming processes as well as their focus on their people. They celebrate uniqueness and encourage and support you to be your best self every day which is one of the reasons why people love coming to work with them.

    This is a growing and demanding area in the bank - this is a fantastic opportunity to fast track your career growth.Your new role

    This call centre position is to make customer's lives easier You will be using your top notch customer service skills when speaking to customers to assist them with updating personal information. Each and every interaction will be a world class customer experience because of YOU

    Some of your responsibilities will include:

    • Answering customer queries via phone and email, always focusing on the customer's needs
    • Inbound calls
    • Requesting extra information from customers
    • Being the first point of contact for all general queries
    • Ensuring that customer requests are actioned within set time frame

      Hours:

      Rotating roster During May to August - Monday to Saturday: 9:30am - 4.30pm

      Your skills and experience

      • Excellent customer service experience - retail, hospitality, banking, finance, insurance etc
      • You will have the natural ability and desire to help others as well as building trusting relationships
      • Strong written and verbal communication skills should be second nature to you
      • You thrive in high volume and fast paced environments
      • You are resolution focused
      • You're known for your ability to empathise, be compassionate and professional
      • IT skills and ability to learn new systems

        Your benefits

        • Great team culture - fully office based role to collaborate
        • You will receive a thorough on boarding experience and a structured one on one training program
        • Beautiful office views in a convenient Melbourne CBD location
        • In depth upfront training will be provided with ongoing coaching and support to develop your skill set
        • A vibrant, energetic workforce with lots of fun initiatives
        • More opportunity - thousands of roles, a drive for continuous learning and positive growth

          You will love working with them

          Your next step

          Does this sound like something you would be interested in? If the answer is 'Yes' then we would love to hear from you

          Simply click 'Apply now' and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on chloe.spiteri@randstad.com.au

          At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


          skills

          Call centre

          qualifications

          • Customer Service

            education

            Secondary School/High School

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