Customer Service

5 months ago

Docklands, Australia Bega Cheese Full time

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Join a large Australian owned iconic brand based in Docklands - Flexible work environment- Start your journey with Bega Group - Great career opportunities within- 12 months contract to cover maternity leave

About the role

We currently have an opportunity to cover maternity leave for a Customer Service Officer - Export to join the team based in Docklands. The purpose of the role of Export Customer Service is to manage the customer order life cycle from order receipt to invoice, and export documentation. The role will ensure Bega’s export license is protected by operating in a manner that is compliant with dairy export legislation and complying with country export regulation. The role will act as a ‘customer champion’ within the business to ensure that the customer’s needs are met within business rules. You will work with internal and external stakeholders to drive excellence across our processes and improve the customer experience.

**Responsibilities**:
- Receive orders from customers and confirm within agreed supply timeframes.- Process export sales contracts and orders in the system.- Ensure Product meets specific Country/Customer requirements (i.e., additional testing, label requirements and block product).- Provide order status updates to account managers and customers as required. Maintain all customer profiles in support systems, ensuring details are current.- Work with our internal and external stakeholders to secure bookings via air or sea for our export customers

About you- Experience with Customer Service and solid knowledge of customer order process- Exceptional attention to detail and interpersonal skills- Demonstrated understanding and preferably experience with export regulatory and documentation requirements- Great problem solving and decision-making abilities- Excellent written and verbal communication skills

The Bega Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being named in the _Top 10 Strongest Australian Brands of 2022_,_ _our vision is to become The Great Australian Food Company

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.- Join a dedicated, forward-thinking and innovative culture- Grow with us, through opportunities for career development and progression- Contribute by giving back to your community through charities we partner with- Access to mental and physical health programs through our wellbeing portal and programs- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Docklands office is the hub for our corporate functions within the Bega Group. Freshly renovated and looking brand new, you’ll enjoy lots of natural light and great facilities to take advantage of, including a fully stocked fridge loaded with a range of Bega products We are right next door to Marvel stadium and some of Melbourne’s best restaurants, cafes and bars.

Applications

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the first point of...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    We're seeking a Customer Service Representative to join our Melbourne-based Customer Contact team. As a key member of our team, you'll be responsible for providing exceptional customer service and support to our clients.With a generous salary package and a supportive team culture, you'll have the opportunity to develop your skills and grow your career with...

  • Customer Service Representative

    1 week ago

    Docklands, Victoria, Australia HOBAN Recruitment Full time

    Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at HOBAN Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the first point of...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia HOBAN Recruitment Full time

    Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at HOBAN Recruitment. As a key member of our Banking and Finance team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide high-quality customer service and support to clients via phone, email,...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative. This is an exciting opportunity to kick-start or progress your corporate career in a dynamic and supportive environment.As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia JB Hi-Fi Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at JB Hi-Fi Online. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, live chat, and email.Key Responsibilities:Respond to...

  • Customer Service Advocate

    2 days ago

    Docklands, Victoria, Australia TSA Group Full time

    HCF is Australia's largest not-for-profit health fund. Their philosophy is centered around providing exceptional customer service and making a positive impact on people's lives.About the RoleThis role offers a unique opportunity to work with a dynamic team, providing personalized solutions to HCF customers. As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a Customer Service Representative to join our Melbourne-based Customer Contact team. This role is ideal for those looking to start or progress their corporate career.As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, answering their queries, and resolving any...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our valued customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide a...

  • Customer Service Representative

    10 hours ago

    Docklands, Victoria, Australia HOBAN Recruitment Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at HOBAN Recruitment. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service by...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    The OpportunityAt Medibank, we're committed to delivering exceptional customer service and creating a positive experience for our valued customers. We're seeking a talented individual to join our Overseas Service team as a Customer Service Representative.About the RoleThis is a hybrid role that requires working from home and from the QUT University in...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    We are seeking a skilled Customer Service Representative to join our Melbourne-based Customer Contact team at MLC Life Insurance. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is a permanent opportunity for a Customer Service Representative to join our team and...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative.As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries, and resolving any issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia JB Hi-Fi Full time

    Customer Service RepresentativeJB Hi-Fi is seeking a Customer Service Representative to join our Online Team in a temporary casual capacity for the busy Christmas period.The role of a Customer Service Agent will primarily involve taking inbound calls, providing support in Live Chat, and answering emails from customers who require assistance with new or...

  • Customer Service Consultant

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Representative

    2 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a Customer Service Representative to join our Melbourne-based Customer Contact team at MLC Limited. This is a permanent opportunity for those looking to start or progress their corporate career.As a Customer Service Representative, you will be responsible for assisting customers with simple enquiries, taking payments, updating...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative.As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries, and resolving any issues in a timely...

  • Customer Service Manager

    5 months ago

    Docklands, Australia TEG Full time

    **Customer Service Manager** **Full Time 6 Month Maternity Leave Cover** **Salary $80,000 - $85,000 + Super** **Job Summary** Excellent opportunity for an experienced, hands on, creative thinker to join our team as Customer Service Manager. Based in our new offices in the World Trade Centre, Docklands. **The Role** The Extend Group is a multi-brand,...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia MLC Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Melbourne-based Customer Contact team as a Customer Service Representative.As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries, and resolving any issues in a timely...