Customer Service

2 weeks ago

Docklands, Australia Bega Cheese Full time

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Join a large Australian owned iconic brand based in Docklands - Flexible work environment- Start your journey with Bega Group - Great career opportunities within- 12 months contract to cover maternity leave

About the role

We currently have an opportunity to cover maternity leave for a Customer Service Officer - Export to join the team based in Docklands. The purpose of the role of Export Customer Service is to manage the customer order life cycle from order receipt to invoice, and export documentation. The role will ensure Bega’s export license is protected by operating in a manner that is compliant with dairy export legislation and complying with country export regulation. The role will act as a ‘customer champion’ within the business to ensure that the customer’s needs are met within business rules. You will work with internal and external stakeholders to drive excellence across our processes and improve the customer experience.

**Responsibilities**:
- Receive orders from customers and confirm within agreed supply timeframes.- Process export sales contracts and orders in the system.- Ensure Product meets specific Country/Customer requirements (i.e., additional testing, label requirements and block product).- Provide order status updates to account managers and customers as required. Maintain all customer profiles in support systems, ensuring details are current.- Work with our internal and external stakeholders to secure bookings via air or sea for our export customers

About you- Experience with Customer Service and solid knowledge of customer order process- Exceptional attention to detail and interpersonal skills- Demonstrated understanding and preferably experience with export regulatory and documentation requirements- Great problem solving and decision-making abilities- Excellent written and verbal communication skills

The Bega Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being named in the _Top 10 Strongest Australian Brands of 2022_,_ _our vision is to become The Great Australian Food Company

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.- Join a dedicated, forward-thinking and innovative culture- Grow with us, through opportunities for career development and progression- Contribute by giving back to your community through charities we partner with- Access to mental and physical health programs through our wellbeing portal and programs- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Docklands office is the hub for our corporate functions within the Bega Group. Freshly renovated and looking brand new, you’ll enjoy lots of natural light and great facilities to take advantage of, including a fully stocked fridge loaded with a range of Bega products We are right next door to Marvel stadium and some of Melbourne’s best restaurants, cafes and bars.

Applications

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