Customer Operations Coordinator

3 weeks ago


Docklands, Australia Myer Full time

**Job no**: 940235

**Work type**: Casual

**Location**: Support Office - Docklands

**Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.**

**So, do you want to be part of a team who loves coming to work each day? A team that makes Myer a great place to shop, and an even greater place to work?**

Work in our Customer Operations Team assisting third-party suppliers and drop ship vendors to navigate our online services and increase the overall day-to-day efficiency of our online fulfilment process.
- Casual role, in our Docklands support office
- Exciting opportunity to progress your online fulfilment career
- Flexible working arrangements - work from home and in the office

**About the role**:

- Resolve enquiries related to online orders and fulfilment for Stores, Distribution Centres, Drop Ship Vendors and third party suppliers.
- Provide guidance and assistance with remediating customer escalations.
- Ensure the daily tasks allocated are completed in a timely manner and to a high standard of accuracy.
- Process refund requests raised and action outstanding alerts from alert queues.
- Ensure focus on minimizing risks around shrinkage, systems & compliance.

**About you**:

- Good verbal and written communication skills
- Experience & understanding of Online Fulfilment Operations
- Ability to consistently work to committed deadlines in a fast paced environment
- Driven to find the best solution for the customer
- Familiar with Microsoft’s office suite

**Benefits to you**:

- Work from home and our NEW Support Office based in Docklands
- Generous Team Member discounts on all Myer products
- A supportive leadership team
- Career growth and succession opportunities across the business

Don’t miss this opportunity register your interest to show your talent and explore the great career path at Myer.

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 17 May 2023 AUS Eastern Standard Time



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