Cluster Manager

1 month ago

Hobart, Australia Brand Collective Full time

  • True work life balance - every 2nd weekend off

  • Generous brand discounts across all of our Brand Collective brands

  • Unique Cluster manager opportunity in a thriving Australian business

Established since 1976, Black Pepper is an iconic Australian women’s fashion brand bringing stylish and quality clothing to our very loyal customers.

We are growing quickly and need people who can lead a team. At Black Pepper we pride ourselves on spoiling our customers with a unique and honest shopping experience that leaves them feeling fabulous

We are looking for a Cluster Manager to lead our Tasmanian region. This is a great opportunity if you have previous retail Cluster Management experience wanting to demonstrate your drive and initiative. Once you have joined the Black Pepper family you will not be alone. A complete induction program and continuous professional development covering all areas of management will be provided - we want you to succeed

A little about Black Pepper’s Cluster Manager role:

Reporting to the Area Manager, you as Black Pepper’s Cluster Manager (Tasmania) will be supporting our TAS stores (Hobart, Devonport, Launceston and Burnie). You as our Cluster Manager will be based in the Hobart store to provide guidance to your team and for your Store Managers.

What will you do as our Cluster Manager?

You will be responsible for managing the overall performance of the Black Pepper stores in their region in line with the business strategy to maximise profitable sales. This role involves:

  • Overseeing 4 stores to provide a level of customer interaction that goes beyond the sale, excellent people management, visual merchandise management and the effective control of inventory
  • Developing and implementing tactical plans, providing the leadership necessary to deliver outstanding customer service through driving, coaching and mentoring your team
  • Leading a culture of continuous improvement and innovation by recommending strategies to improve performance across sales, staff, stock & systems
  • Performance Management through achieving goal setting and KPI targets. Ensure staff are aware, supported and trained to deliver on team budgets and KPIs
  • Nurturing the growth & development of your direct reports to create a talent pipeline within our retail network
  • Prepare monthly rosters costed to achieve store budgets
  • Managing any escalated store or customer complaints if need be, ensuring they're dealt with promptly and professionally
  • Be confident managing all aspects of the employee life-cycle
  • Assistance with recruitment

We’re looking for someone that has:

  • Previous Cluster Management experience in the retail space
  • Proven track record of delivering results, driving sales and engaging your team, with expert knowledge of KPIs
  • Great people management skills; a thorough understanding of performance management
  • An ability to analyse data, act efficiently and make calculated business decisions
  • Interest in thinking 'outside the box' to improve and maintain a cutting-edge knowledge of our market
  • A passion for customers, and ability to organise and engage in internal and external eventing 
  • Good active listening skills, provide inclusive and supportive environment for the team and peers 
  • The ability to think on your feet and move with a sense of urgency
  • Availability to work a rotating Monday-Friday and Tuesday-Saturday roster.

The perks we offer you:

  • Generous discounts for you and your family across Brand Collective's entire stable of brands That’s 50% off Superdry, Hush Puppies, Clarks, Elka Collective and many more
  • Training and development – we want you to grow and get the most out of your role
  • Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon and Myer
  • BC Wellness Hub - Monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough

At Brand Collective our customers come from all walks of life, and so do we We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter.

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