Claims Specialist Rtw Support

4 months ago

Hobart, Australia Allianz Australia Full time

**Claims Specialist RTW Support - Personal Injury | Hobart or Launceston**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this role is to enhance Return to Work (RTW) outcomes in high-risk worker's compensation cases by influencing stakeholders, reducing barriers, and implementing national strategies, while delivering a positive customer experience.

**You'll be responsible for**
- Working with Team Managers and Case Managers to identify higher risk claims that would benefit from hands-on RTW support to overcome barriers.
- Engaging with workers, employers, treating practitioners and providers to collaboratively plan and implement a personalised and holistic RTW solution.
- Attending medical case conferences and worksite visits where appropriate to plan, initiate, and progress RTW in a safe, timely, and durable manner.
- Assisting the Case Manager in implementing the agreed RTW strategy by actioning targeted rehab and other interventions, as well as timely approvals where needed.
- Monitoring workplace rehabilitation usage, efficacy, and expenditure and implement improvement strategies to achieve performance targets.

**About you**
- 3+ years’ experience in personal injury management (case management, workplace rehabilitation, RTW Coordinator, Injury Management Coordinator or similar)
- Certificate IV in Personal Injury Management, Diploma of Personal Injury & Disability Insurance Management, or an Allied health degree desirable.
- Ability to build effective relationships, influence and negotiate with stakeholders to achieve RTW outcomes.
- Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.

**What's on offer?**
- At Allianz we empower you to take ownership of your career. We provide clear pathways to help develop your skills and progress your career in our Personal Injury Division.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Hobart, TAS, AU, 7000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 56808

**Position Cluster**:

- Non-Executive

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