Cluster Manager

4 weeks ago


Hobart, Tasmania, Australia Brand Collective Full time

Job Title: Cluster Manager

Description:

We are seeking an experienced Cluster Manager to lead our Tasmanian region. As a key member of our retail team, you will be responsible for managing the overall performance of our stores in the region, ensuring they operate in line with our business strategy to maximize profitable sales.

Key Responsibilities:

  • Oversee the performance of 4 stores, providing a high level of customer interaction, excellent people management, visual merchandising, and effective inventory control.
  • Develop and implement tactical plans to drive outstanding customer service, coaching and mentoring your team to achieve exceptional sales results.
  • Lead a culture of continuous improvement and innovation, recommending strategies to enhance performance across sales, staff, stock, and systems.
  • Manage performance through goal setting and KPI achievement, ensuring staff are aware, supported, and trained to deliver on team budgets and KPIs.
  • Nurture the growth and development of your direct reports to create a talent pipeline within our retail network.
  • Prepare monthly rosters, ensuring they are costed to achieve store budgets.
  • Manage escalated store or customer complaints, resolving them promptly and professionally.
  • Confidently manage all aspects of the employee lifecycle, including recruitment assistance.

About You:

We are looking for someone with previous Cluster Management experience in the retail sector, a proven track record of delivering results, driving sales, and engaging their team. You should have expert knowledge of KPIs, great people management skills, and a thorough understanding of performance management.

What We Offer:

  • A competitive salary and benefits package.
  • Generous brand discounts across our Brand Collective brands.
  • Ongoing training and development opportunities.
  • An exclusive benefits platform, providing access to savings and rewards from leading retailers.
  • Regular wellbeing webinars, individual coaching, and an Employee Assistance Program.

Join Our Team: We value diversity and inclusion, hiring based on capability and performance. If you believe your skills align with our role and company culture, please apply with your current CV and Cover Letter.


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