Full Time Duty Manager- Waterfront Hotel

1 week ago

Hobart, Australia Vantage Group Full time

We can’t wait to meet you at The Waterfront Hotel

Situated on the picturesque Kangaroo Bay Marina in Bellerive, The Waterfront Hotel offers a true waterfront dining and entertainment experience. The bistro is renowned for its unique setting and quality local produce, with a strong emphasis on Tasmanian seafood. During the week, the C-bar is the perfect spot for a quiet drink with friends, a light meal, or coffee. On weekends, our locals come to enjoy live music in the evening and Sunday sessions in an al fresco setting. Our focus is on delivering a quality experience in every aspect, from food and drink to entertainment.

What you can expect in a day in the role:

Reporting to the Hotel Manager, you will be expected to be hands-on with the daily operations, including gaming across the Hotel. You’ll lead and manage a close-knit team during your shift, always ensuring exceptional customer service while fostering strong relationships within the community.

Your duties will include, but not limited to;

  • Supervise and lead the team on shift to complete all requirements
  • Support and provide exceptional customer service, assisting with handling complaints and issues during the shift
  • Assist with staff scheduling and break management in coordination with the Hotel Manager.
  • Ensure health, safety, gaming and hotel operations procedures are followed

What you will bring to the role:

  • Demonstrated practical experience in the delivery of quality customer service, preferably in the areas of food and beverage, and gaming
  • Demonstrated effective communication, negotiation, conflict resolution, and relationship management skills with a proven ability to work effectively as part of a team
  • Well-rounded, current gaming knowledge, and applied knowledge of relevant legislation/regulations applicable to the hospitality industry
  • Availability and flexibility to work a variety of night and weekend shifts which may include public holidays
  • Current Responsible Service of Alcohol (RSA) and current Responsible Conduct of Gaming (RCG) Certificates

A successful applicant to the role may be subject to pre-employment and ongoing screening checks.

What you can expect from us:

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

  • Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
  • Supportive work environment with learning and development opportunities

Interested? Take the next steps to apply:

If the position above sounds like you and what you are looking for, we want to hear from you so click apply now.

For any further information, please contact McKeag Jensen, Talent Acquisition Advisor MJensen@federalgroup.com.au.

If this isn’t the right role for you but you’re interested in working at one of the Federal Group properties, please check out all of our current vacancies on our website www.federalgroup.com.au

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