Assistant Manager

3 weeks ago

Hobart, Australia AccorHotel Full time

**Company Description**
At Accor we believe that there is a place for everyone in the same way that our brands cater to all our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

Due to an internal promotion, we have an exciting opportunity available to join our fun and vibrant team” as a full-time Assistant Manager/ Duty Manager who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart

As an Assistant Manager, you will lead the team across all areas of the Front Office. No two days are the same. You can manage your time and can handle juggling numerous tasks at once. You have an outcome-driven approach to performance and results.
- Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.

**Qualifications**
- A natural, bright and bubbly customer service style that sets you apart from the rest
- A commitment to providing an exceptional experience for our guests
- An energetic, team-focused and can-do attitude
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead lead-by-exampleoach will be infectious
- Previous experience in a hotel front office environment
- Knowledge of Opera PMS preferable
- Flexible for rotating roster.

**Additional Information** In return we will offer you**
- A competitive salary
- A supportive environment which encourages and rewards your creativity
- The opportunity to grow and progress your career with Australia’s largest hospitality employer - Accor
- Team member benefits with global discounts on accommodation

**Do you want to apply?**

We are eager to fill this role - so if this sounds like the right fit for you, don’t delay. We want to hear from you today

Please send us your resume with a brief cover letter letting us know why you are the best person for the role and what guest experience means to you.

Please note that you will require full working rights in Australia to be eligible for this position_._

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