Australia Customer Care Coordinator

4 weeks ago

Liverpool, Australia Prysmian Group Full time

The Planet’s Pathways

At Prysmian, we are leading the energy transition and digitalisation globally, committed to driving sustainable solutions and innovative practices.

About the role

We're seeking a dynamic individual to manage and support key customer accounts in our Power Distribution Channel. You'll work closely with the external sales team to drive profitable business, manage relationships, handle inquiries, and oversee quotes, tenders, contracts, and orders. Your role also involves providing administrative support and maintaining precise documentation for contracts.

This role is based in Liverpool , NSW, reporting to the Customer Care Supervisor.

What you’ll be doing

Work closely with the External Sales Team to win profitable business through the effective management of customer relationship, enquiries, quotations, Tenders, contracts and sales order

Effectively manage Contracts/projects and specific Customer requirements e.g. Review contractual requirements and reflect into SAP, price escalation, call offs, blocked orders, code generation, customer complaints etc

Ensure service continuity in your absence for major Customers’ accounts, by providing training as needed to your Customers’ “back up” coordinators, establish documented procedures and instructions required, ensure that important documents/correspondence are maintained in the Q drive for common/ease of access

Proactively maintain lines of communication with customers on services offered and service standards achieved.

Liaise with the Commercial Managers & External Sales Team regarding customer needs

Proactively manage the relationship of defined portfolio of key accounts in collaboration with External Sales Team

Provide fast, efficient customer service that engenders repeat business

Manage call offs, blocked orders, customer complaints, code creations, credits and returns for your customer list

Proactively maintain lines of communication with customers on services offered and service standards achieved.

Implement pricing policy, strategy and tactics within agreed guidelines

Use the tools, processes and systems provided to effectively and efficiently achieve the defined KPI's

Work closely with the PD team to meet or exceed plan for CM$, Volume for the channel

Provide administrative, systems and process support to the PD team

Who you are

You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers

Your passion for learning and personal growth, with meaningful focus on sales developments will enhance your ability to cope and work with disruption and adapt to changing priorities

You have excellent general problem-solving skills and able to manage diverse groups of stakeholders effectively with best practice

With your relevant experience in customer care and exposure in similar industry will benefit your experience in this role

The benefits of working with us

Working with Prysmian Group means joining a Global family (and one with some great perks):

Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)

A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team

An inclusive Employee Share benefits scheme

A competitive Rem Package comprising of Base + Incentive Component

A dedicated Global Mentoring Program

Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and

A culture that fosters inclusiveness, team work and joint success

Free parking 

Flexible work practices

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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