T&I Customer Care Coordinator

2 months ago

Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

We are looking for an experienced internal sales coordinator to join our Trade & Installer channel.

Your responsibilities will include:

  • Preparing Quotes, customer requirements and technical details, ensuring we can quote customers in a precise and timely manner.

  • Effectively processing and managing customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.

  • Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tender contracts and sales orders.

  • Maintain fast efficient communication with customers on services offered and services standards to be achieved.

  • Use the tools, processes and systems provided to effectively achieve the defined KPI's.

  • Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.

  • Provide both administrative and sales support to the team.

  • Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.

  • Collaboration with all areas of the business to ensure the Prysmian brand is maintained.

  • Be positive and bring enthusiasm to the team and celebrate success.

  • Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives. Follow compliance requirements.

What you'll need to succeed

  • Candidate must have minimum 3 years of proven inside sales experience.

  • Attention to detail is a must.

  • Ability to engage effectively with stakeholders across the business

  • Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.

  • A passion for learning and personal growth, with meaningful focus on sales developments.

  • Ability to cope and work with disruption and adapt to changing priorities.

  • Have excellent general problem-solving skills

  • A drive to succeed with a future plan in leadership.

What you'll get in return

You will have the opportunity to work for a global leader with a competitive salary on offer. You'll receive excellent support and on the job training with scope for future growth.You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.

You must have the appropriate visa to work in Australia to apply for this role.

Working with Prysmian Group means joining a Global team with some great perks:

  • Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)

  • A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team

  • An inclusive Employee Share benefits scheme

  • A competitive Remuneration Package comprising of Base + Incentive Component

  • A dedicated Global Mentoring Program for up and coming talent

  • Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and

  • A culture that fosters inclusiveness, teamwork and joint success

  • Free parking at all of our sites

  • Flexible and hybrid work practises

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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