Customer Care Intern
4 weeks ago
About the Role
We are seeking a Customer Care Intern to join our team at Prysmian Australia Pty Ltd. As a Customer Care Intern, you will be responsible for working closely with external sales teams to win profitable business through effective customer relationship management.
Key Responsibilities
- Manage customer orders and specific customer requirements, including reviewing contractual requirements and reflecting in SAP.
- Maintain service continuity to customers in your absence by providing training to your backup and ensuring documented procedures are maintained.
- Communicate effectively with customers on services offered and standards to be achieved.
- Proactively communicate with commercial managers and external staff regarding customer needs.
- Use tools, processes, and systems to achieve defined KPIs.
- Work closely with the Trade and Installer team to meet or exceed plan for CM$ and volume for the channel.
- Provide administrative and sales support to the team.
- Participate in continuous improvement initiatives and activities focused on improving customer service and reducing waste.
Requirements
- Ability to engage effectively with stakeholders across the business.
- Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
- Passion for learning and personal growth, with a focus on sales development.
- Ability to cope with disruption and adapt to changing priorities.
- Excellent general problem-solving skills.
About Prysmian
Prysmian Australia Pty Ltd. is a global leader in the energy transition and digitalisation. We are committed to driving sustainable solutions and innovative practices. Our company culture fosters inclusiveness, teamwork, and joint success.
What We Offer
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
- Offsite and onsite events.
- A culture that values diversity, equity, and inclusion.
Prysmian is an Equal Opportunity Employer and aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We believe that diversity brings significant value to our organization and maximizes value for our customers and stakeholders.
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