Australia Customer Care Coordinator

1 month ago

Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

The Planet’s Pathways

At Prysmian, we are leading the energy transition and digitalisation globally, committed to driving sustainable solutions and innovative practices.

About the role

We're seeking a dynamic individual to manage and support key customer accounts in our Power Distribution Channel. You'll work closely with the external sales team to drive profitable business, manage relationships, handle inquiries, and oversee quotes, tenders, contracts, and orders. Your role also involves providing administrative support and maintaining precise documentation for contracts.

This role is based in Liverpool, NSW, reporting to the Customer Care Supervisor.

What you’ll be doing

  • Work closely with the External Sales Team to win profitable business through the effective management of customer relationship, enquiries, quotations, Tenders, contracts and sales order

  • Effectively manage Contracts/projects and specific Customer requirements e.g. Review contractual requirements and reflect into SAP, price escalation, call offs, blocked orders, code generation, customer complaints etc

  • Ensure service continuity in your absence for major Customers’ accounts, by providing training as needed to your Customers’ “back up” coordinators, establish documented procedures and instructions required, ensure that important documents/correspondence are maintained in the Q drive for common/ease of access

  • Proactively maintain lines of communication with customers on services offered and service standards achieved.

  • Liaise with the Commercial Managers & External Sales Team regarding customer needs

  • Proactively manage the relationship of defined portfolio of key accounts in collaboration with External Sales Team

  • Provide fast, efficient customer service that engenders repeat business

  • Manage call offs, blocked orders, customer complaints, code creations, credits and returns for your customer list

  • Proactively maintain lines of communication with customers on services offered and service standards achieved.

  • Implement pricing policy, strategy and tactics within agreed guidelines

  • Use the tools, processes and systems provided to effectively and efficiently achieve the defined KPI's

  • Work closely with the PD team to meet or exceed plan for CM$, Volume for the channel

  • Provide administrative, systems and process support to the PD team

Who you are

  • You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers

  • Your passion for learning and personal growth, with meaningful focus on sales developments will enhance your ability to cope and work with disruption and adapt to changing priorities

  • You have excellent general problem-solving skills and able to manage diverse groups of stakeholders effectively with best practice

  • With your relevant experience in customer care and exposure in similar industry will benefit your experience in this role

The benefits of working with us

Working with Prysmian Group means joining a Global family (and one with some great perks):

  • Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)

  • A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team

  • An inclusive Employee Share benefits scheme

  • A competitive Rem Package comprising of Base + Incentive Component

  • A dedicated Global Mentoring Program

  • Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and

  • A culture that fosters inclusiveness, team work and joint success

  • Free parking

  • Flexible work practices

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

  • Australia Customer Care Coordinator

    1 week ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About Prysmian AustraliaPrysmian Australia Pty Ltd is a leading global company in the energy transition and digitalization sector, committed to driving sustainable solutions and innovative practices.We are seeking a dynamic individual to join our Power Distribution Channel team as a Customer Care Coordinator. This role is based in Liverpool, NSW, and reports...

  • Australia Customer Care Coordinator

    3 months ago

    Liverpool, Australia Prysmian Group Full time

    Who we are Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply. We work to be the sustainable...

  • Australia Customer Care Coordinator

    1 month ago

    Liverpool, Australia Prysmian Group Full time

    The Planet’s Pathways! At Prysmian, we are leading the energy transition and digitalisation globally, committed to driving sustainable solutions and innovative practices. About the role We're seeking a dynamic individual to manage and support key customer accounts in our Power Distribution Channel. You'll work closely with the external sales team...

  • Customer Care Team Leader

    1 week ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking a skilled Customer Care Coordinator to join our team in Liverpool, NSW. This role will involve managing and supporting key customer accounts, working closely with the external sales team to drive profitable business, and providing administrative support.The ideal candidate will have excellent problem-solving skills, be able to...

  • Customer Care Coordinator

    3 weeks ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    Trade & Installer Channel Job DescriptionWe are looking for an experienced internal sales coordinator to join our Trade & Installer channel at AU0927 Prysmian Australia Pty Ltd. Your responsibilities will include preparing quotes, managing customer orders, working closely with external sales teams, and maintaining effective communication with customers.Key...

  • T&I Customer Care Coordinator

    2 months ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    We are looking for an experienced internal sales coordinator to join our Trade & Installer channel. Your responsibilities will include:Preparing Quotes, customer requirements and technical details, ensuring we can quote customers in a precise and timely manner.Effectively processing and managing customer orders and specific customer requirements e.g. review...

  • Australia Customer Care Intern

    5 months ago

    Liverpool, Australia Prysmian Group Full time

    You will be working for a global leader whose products fall in to the energy and telecom industry. We are a worldwide leader in our field for quality, high tech and our extensive product range. At Prysmian, we’re committed to caring about you. We strive to create an environment of trust and empowerment where your contribution is valued, where your...

  • Customer Service Coordinator

    4 weeks ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking an experienced internal sales coordinator to join our Trade & Installer channel at AU0927 Prysmian Australia Pty Ltd.Key ResponsibilitiesPrepare quotes, customer requirements, and technical details to ensure timely and accurate quoting.Effectively process and manage customer orders, including reviewing contractual requirements...

  • Customer Care Specialist

    2 weeks ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking a skilled and dynamic individual to manage and support key customer accounts in our Power Distribution Channel. The successful candidate will be responsible for working closely with the external sales team to drive profitable business, manage relationships, handle inquiries, and oversee quotes, tenders, contracts, and orders.Key...

  • Customer Care Coordinator

    3 weeks ago

    Liverpool, Australia Prysmian Group Full time

    Prysmian Group: A Global Leader in Energy TransitionWe are currently seeking a Customer Care Intern to join our team on a 12-month fixed-term contract. This role offers a unique opportunity for recent graduates to gain experience and be part of a collaborative team.Responsibilities:Work closely with the external sales team to manage customer relationships,...

  • T&I Customer Care Coordinator

    2 months ago

    Liverpool, Australia Prysmian Group Full time

    We are looking for an experienced internal sales coordinator to join our Trade & Installer channel. Your responsibilities will include: Preparing Quotes, customer requirements and technical details, ensuring we can quote customers in a precise and timely manner. Effectively processing and managing customer orders and specific customer...

  • Customer Care Specialist

    1 month ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking a highly motivated and organized Customer Care Specialist to join our team at AU0927 Prysmian Australia Pty Ltd. The successful candidate will be responsible for managing customer relationships, quotations, tenders, contracts, and sales orders.Key ResponsibilitiesWork closely with the external sales team to win profitable...

  • Acfi Coordinator

    6 months ago

    Liverpool, Australia Pope Recruitment Pty Ltd Full time

    **ACFI Coordinator Needed - Aged Care Facility in Liverpool, NSW** **Key Details**: - Role: ACFI Coordinator (Full-Time) - Location: Liverpool, NSW - Sector: Aged Care **Requirements**: - Demonstrated experience in ACFI coordination or a similar role within the aged care sector. - In-depth understanding of ACFI processes and requirements. - Excellent...

  • Customer Service Coordinator

    1 month ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking an experienced internal sales coordinator to join our Trade & Installer channel at AU0927 Prysmian Australia Pty Ltd.Key ResponsibilitiesPrepare quotes, customer requirements, and technical details to ensure timely and precise quoting.Effectively process and manage customer orders, including reviewing contractual requirements and...

  • T&i Customer Care Coordinator

    2 months ago

    Liverpool, Australia Prysmian Group Full time

    We are looking for an experienced internal sales coordinator to join our Trade & Installer channel. Your responsibilities will include: - Preparing Quotes, customer requirements and technical details, ensuring we can quote customers in a precise and timely manner.- Effectively processing and managing customer orders and specific customer requirements e.g....

  • Marketing & Event Coordinator

    6 months ago

    Liverpool, Australia Local Health Services Australia Full time

    Fun work place - Attractive Salary - People Person **Local Health Services Australia **is a provider of NDIS and Home Care Package. We are based near Liverpool. We are looking for enthusiastic and hungry individuals to join our young and vibrant team. If you possess the right attitude, we can help you kick start a lucrative career in Marketing & Event...

  • Marketing & Event Coordinator

    5 months ago

    Liverpool, Australia Local Health Services Australia Full time

    Fun and small team - self driven - marketing guru **Local Health Services Australia **is a provider of NDIS and Home Care Package. We are based near Liverpool. We are looking for enthusiastic and hungry individuals to join our young and vibrant team. If you possess the right attitude, we can help you kick start a lucrative career in Marketing & Event...

  • Customer Care Intern

    4 weeks ago

    Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

    About the RoleWe are seeking a Customer Care Intern to join our team at Prysmian Australia Pty Ltd. As a Customer Care Intern, you will be responsible for working closely with external sales teams to win profitable business through effective customer relationship management.Key ResponsibilitiesManage customer orders and specific customer requirements,...

  • Customer Care Coordinator Liverpool

    5 months ago

    Liverpool, Australia WS Audiology APAC Full time

    Part-time + Annual salary plus clinic-based financial incentives. - Purpose-led customer care. - Career development opportunities within a global organisation At Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively...

  • Home Care Support Worker Aged Care

    2 months ago

    Liverpool, Australia Your Choice Home Care Full time

    **About Us**: At **RDNS Your Choice HomeCare**, we are passionate about delivering reliable, high quality aged care, disability support and other home services, helping clients to remain in their own home where they are most comfortable. If you are someone who loves older people and are passionate about providing companionship, assistance, and making a...