Customer Experience Coordinator

3 weeks ago


Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

About Mantra Pandanas

Located in the heart of Darwin city, Mantra Pandanas is a modern and chic hotel offering a range of stylish rooms, studio spaces, and apartments. Our property features conference and event facilities, dining experiences at Table Forty Three, a lagoon-style pool, spa, and gym for guests to enjoy.

Your Role

We are seeking a highly skilled Reservations Agent to join our team. As a key member of our customer service team, you will play a crucial role in assisting our hotel guests from their initial inquiry to arrival. You will be responsible for managing reservations made via phone, email, and online platforms, providing accurate information on room availability, rates, and special offers.

Responsibilities

  • Manage reservations and respond to guest inquiries in a timely and professional manner
  • Allocate rooms based on guest preferences, availability, and business demands
  • Safely handle payment transactions and verify billing details for accuracy
  • Suggest room upgrades and offer special amenities to enhance the guest experience
  • Maintain accurate reservation records to ensure smooth check-ins and check-outs

Requirements

To succeed in this role, you will need:

  • Excellent customer service skills and communication abilities
  • Previous experience in a similar role in the hospitality industry is preferred
  • Proficiency in using reservation and property management systems
  • Problem-solving skills and the ability to remain calm under pressure

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience
  • A range of benefits, including ALL Heartist Membership, Family & Friends Discounts, and Accor Live Limitless Loyalty Program
  • Ongoing training and development opportunities to support your career growth

About Accor

Accor is an inclusive company building diverse teams across the globe. We welcome individuals from all backgrounds and are committed to creating a positive and supportive work environment.



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