Guest Experience

2 months ago

Surfers Paradise, Australia Accor Full time

Company Description

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

#BELIMITLESS #workyourway

Job Description

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full time position, 38 hours per week.

Key responsibilities:

  • Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
  • Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
  • Train and direct the team to provide exceptional guest service at all times
  • Always uphold a positive, can-do energy pertaining to guest and workplace challenges
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

Qualifications

About you…

Experience:

  • A person who is looking to take that next step towards a leadership position
  • Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
  • A driven problem solver with a creative approach to delivering the ultimate guest experience
  • The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
  • Proven strong Microsoft office skills and clear communication
  • Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
  • A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
  • A flexible and adaptable approach to be able to respond to a variety of different work situations

Please note: Full working rights for Australia required, we are unable to sponsor for this position.

Additional Information

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

  • Uniform provided 
  • Paid birthday leave after six months
  • Free staff meals during shift
  • Generous ACCOR perks including discounted accommodation and restaurant’s
  • A collaborative, vibrant culture
  • Professional development opportunities
  • ACCOR Career Milestone celebrations
  • A reward and recognition program

What are you waiting for?  APPLY NOW

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