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Guest Experience Host

1 month ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time
Unlock Your Potential as a Guest Experience Host

At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll play a vital role in creating unforgettable memories for our owners and guests.

Key Responsibilities:
  • Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager
  • Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property
  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Utilize all communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within Wyndham Destinations' community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.
What We Offer:
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.