Guest Experience Ambassador

2 weeks ago


Surfers Paradise, Queensland, Australia AccorHotel Full time

Job Title: Guest Experience All Rounder

Job Summary: We are seeking a highly motivated and experienced Guest Experience All Rounder to join our team at AccorHotel. This is a casual position with a rotation roster.

Key Responsibilities:

  • Guest Welcome: Ensure that our guests feel welcome as soon as they arrive.
  • Multi-Tasking: Assist with tasks such as portering, reception, and reservations as required.
  • Quality Service: Provide quality service to guests by responding to their requests promptly and efficiently.
  • Account Management: Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on time.
  • Security Procedures: Maintain strict security procedures, including credit and cash transactions, accounting procedures, and guest confidentiality.
  • Communication: Handle all calls promptly and professionally, greeting callers according to AccorHotel policy.

Requirements:

  • Communication Skills: Strong communication skills are essential for this role.
  • Customer Service: Passion for customer service and a strong commitment to delivering exceptional guest experiences.
  • Grooming and Presentation: Excellent grooming and presentation standards are required.
  • Team Player: Strong team player with a "can-do" attitude and a willingness to support colleagues.
  • Composure Under Pressure: Ability to maintain composure under pressure and prioritize tasks accordingly.
  • Experience: Previous experience in a 200+ room Hotel and 6mths+ experience in front office reception.

What We Offer:

  • Social Events: Regular social events and team-building activities.
  • Accommodation Discounts: Discounts on accommodation worldwide with AccorHotel.
  • Meals and Beverages: Discounted meals and beverages at AccorHotel properties.
  • Reward Programs: Participation in AccorHotel's reward programs.
  • Refer a Friend: Incentives for referring friends to AccorHotel.
  • Onsite Parking: Discounted onsite parking at AccorHotel properties.
  • Development Opportunities: Opportunities to develop skills and advance your career with AccorHotel.

Diversity and Inclusion: AccorHotel is an inclusive company that values diversity and is committed to attracting and promoting diverse talent.



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