Guest Experience Ambassador
2 weeks ago
Job Title: Guest Experience All Rounder
Job Summary: We are seeking a highly motivated and experienced Guest Experience All Rounder to join our team at AccorHotel. This is a casual position with a rotation roster.
Key Responsibilities:
- Guest Welcome: Ensure that our guests feel welcome as soon as they arrive.
- Multi-Tasking: Assist with tasks such as portering, reception, and reservations as required.
- Quality Service: Provide quality service to guests by responding to their requests promptly and efficiently.
- Account Management: Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on time.
- Security Procedures: Maintain strict security procedures, including credit and cash transactions, accounting procedures, and guest confidentiality.
- Communication: Handle all calls promptly and professionally, greeting callers according to AccorHotel policy.
Requirements:
- Communication Skills: Strong communication skills are essential for this role.
- Customer Service: Passion for customer service and a strong commitment to delivering exceptional guest experiences.
- Grooming and Presentation: Excellent grooming and presentation standards are required.
- Team Player: Strong team player with a "can-do" attitude and a willingness to support colleagues.
- Composure Under Pressure: Ability to maintain composure under pressure and prioritize tasks accordingly.
- Experience: Previous experience in a 200+ room Hotel and 6mths+ experience in front office reception.
What We Offer:
- Social Events: Regular social events and team-building activities.
- Accommodation Discounts: Discounts on accommodation worldwide with AccorHotel.
- Meals and Beverages: Discounted meals and beverages at AccorHotel properties.
- Reward Programs: Participation in AccorHotel's reward programs.
- Refer a Friend: Incentives for referring friends to AccorHotel.
- Onsite Parking: Discounted onsite parking at AccorHotel properties.
- Development Opportunities: Opportunities to develop skills and advance your career with AccorHotel.
Diversity and Inclusion: AccorHotel is an inclusive company that values diversity and is committed to attracting and promoting diverse talent.
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