Guest Experience Ambassador

4 weeks ago


Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are seeking a skilled Guest Experience Host to join our team at Surfers Paradise. As a key member of our resort operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay.

Key Responsibilities:

  • Greet and register guests, providing a warm and welcoming atmosphere
  • Offer information and recommendations on local area attractions and activities
  • Complete all department-related paperwork and administrative tasks
  • Utilize communication equipment, including telephones, facsimiles, and computers
  • Meet with guests to discuss their vacation plans and preferences, generating sales appointments for our sales centers
  • Build rapport with guests to ensure a personalized and exceptional experience
  • Collaborate with the resort operations team to provide a high level of service and a seamless transition for guests
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business
  • Be available for weekend and public holiday shifts

What We Offer:

As a valued member of our team, you will have access to:

  • Professional development funding to support your career growth
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Opportunities for career advancement and development

Requirements:

To be successful in this role, you will need:

  • Previous experience in a similar hotel position
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays

About Us:

At Travel + Leisure Co., we are committed to delivering exceptional experiences for our guests. Our mission is to put the world on vacation, and we are seeking like-minded individuals to join our team.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please email your request to MyCareer@travelandleisure.com.



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