Business Development Associate

7 days ago

Adelaide, Australia Bendigo and Adelaide Bank Full time

Your new role with Bendigo Bank is just a few clicks away

Closing date:  16th September 2024 (Monday).

Position Description: 

About the role   

As our new Business Development Associate, you will report to the Team Manager Partner Assist, and you will ensure brokers are supported during their loan application lodgment process to make it easy to do business with us and increase broker loyalty. You will respond to broker queries via phone and email and provide support and advice relating to our systems, process and credit policy as well as liaising with internal departments on their behalf to achieve desired outcomes.

You will contribute to portfolio growth in providing exceptional service and support to brokers throughout the loan lifecycle and lodge updates and settlement calls within service expectations. Furthermore, you will bring your keen eye for detail and customer support to achieve individual KPIs and proactive monitor inbound queues to achieve team SLAs.

You will also ensure communication is delivered in line with relationship and service expectations, and meets policy, procedures and risk appetite requirements, whilst supporting the loan prioritisation process for Brokers, Partners and PRM/BDM’s in line with agreed guidelines.

About you  

As our new Business Development Associate , you will bring the following skills :

Call Centre environment exposure highly desirable. Knowledge of Third-Party Banking lending systems, products and credit policy highly desirable. Extensive customer service skills and exposure to call centre environments Strong communication skills that demonstrate ability to build relationships with partners and internal stakeholders. Self-motivated and self-sufficient Strong time management and ability to multi-task High level of professionalism, ability to work autonomously while contributing to team goals. Is proactive and displays positive team attitude and willingness to help wherever possible. Handles challenges appropriately using conflict resolution skills and maintains composure under pressure. Has strong learning orientation and quickly grasps new concepts. Demonstrable ability to communicate effectively over the phone and email. Previous residential lending experience and ability to apply credit policy interpretation to achieve mutually beneficial outcomes for the customer and Bank.

This role is a 12-month fixed term role based in Adelaide. We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

About Bendigo Bank

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Find out more about us and our incredible history here:

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date.

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

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