Service Line Manager

4 months ago

Welshpool, Australia 309 FLSmidth Pty. Ltd. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Job Scope:

This role will be responsible for the regional Service Line strategy and act as a main contributor to adding a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate, and prioritize such together with the sales team and coming Solutions Specialist. As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspections and measurements on-site. You also have to ensure customer support, troubleshooting and participate in customer seminars and presentations.

Your responsibilities:

  • Coordinate sales/ technical teams and go-to-market efforts for a specific Service Line

  • Manage/coordinate customers throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and support

  • Identify the most suitable products/solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineering

  • Implementing global Service Group strategy in the designated market incl. all financial and operational aspects (like forecast, OI, CM, budgets, etc.)

  • Submit regular sales and product reports and ensure integrity within the company’s CRM, ERP, and other related systems

  • Own all technical aspects of the service line towards sales colleagues and clients (like training, health checks)

  • Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotations

What you bring:

  • Good experience in the relevant product line, service line, or process equipment.

  • Good product and competitor knowledge to develop effective sales strategies and objection-handling techniques

  • Ability to understand the economic drivers of the mine and provide support to optimize value generation and capable of communicating such complex concepts to customers in simple terms

  • Skilled in collaboration with a broad range of stakeholders, from customers to organization leaders

  • Good communication skills, written and spoken, along with strong reporting and presentation abilities

  • Able to travel up to 75%, domestic and international travel

  • Must be physically able to climb onto structures and stairs in industrial plants and mines.

What we offer:

  • Competitive remuneration package on offer.

  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.

  • Since 1882, FLSmidth has operated successfully within a global environment.

  • Development and training within a respected global OEM company.

  • Access to salary packaging options to allow you to maximize your after-tax income.

  • Employee Assistance Program for employees and immediate family.

  • Purchased annual leave options.

  • Paid Parental Leave

  • Access to a recognition and benefits platform.

  • Involvement with community and charity initiatives.

  • Annual flu vaccination.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials

Please apply by clicking "apply" on this page.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email.

No recruiters and unsolicited agency referrals, please.

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